2026/27 Terms and Conditions for purchase and use of Season Tickets from Brentford FC Limited (“the Club”)

General terms

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1.1 This document outlines the rules around the issue and use of Season Tickets.

1.2 Specific Terms used are defined at the end of this document. Senior, Young Person and Junior Season Ticket Holders must bring Photographic ID to Matches to confirm that their Season Ticket is for the correct concession rate. Under 14s must be accompanied by an adult who must be 18 years or over.

1.3 The Club reserves the right to refuse you and/or a Guest admission to a Match or eject you or a Guest from the Ground if you and/or your Guests do not comply with the Terms & Conditions of Entry or the Club’s Ground Regulations and Acceptable Behaviour Policy.

1.4 In the event that your Season Ticket is withdrawn or cancelled, the Club reserves the right to exclude you and/or your Guest from the Club’s Membership scheme and/or to disqualify you and/or your Guest from applying for any Ticket.

1.5 If you fail to pay for your Season Ticket within the period we notify, your Season Ticket will not be allocated to you, and (if you are attempting to renew) will not be able to renew and you will relinquish your allocated seat.

Payment

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2.1 You have the option to purchase your Season Ticket either in a single payment of the entire price or in 12 monthly payments.

2.2 The sale/renewal of each Season Ticket is subject to you providing the Club with payment of the relevant price:

• a. in full at the time of purchase; or

• b. where you meet the qualifying criteria, in instalments via direct debit.

2.3 If you are paying in full at the time of purchase, the following terms apply:

• 2.3.1

  You may make payment using Visa, Mastercard or American Express credit and/or debit cards. No surcharge is payable on these payments.

• 2.3.2

  You can opt to use any ticketing credit in your account to reduce the total payment for your Season Ticket by selecting this option at the time of payment.

2.4 If you are paying via direct debit, the following terms apply:

• 2.4.1

  You must be over 18 years old and have a valid UK bank account;

• 2.4.2

  If your application is accepted, the Club will send an email (or if we don’t have your email address, a letter) (“Confirmation”) to you confirming the details of your Season Ticket. You must make sure that the Club has accurate bank details and enough credit for the payments you make. Your Season Ticket payments will be 12 equal monthly payments. Your first payment for the 2026/27 season will be made on 1 July 2026 and each monthly payment will then be taken from your designated bank account on the first working day of the month, unless your Season Ticket is cancelled in accordance with these terms and conditions.

• 2.4.2

  You can opt to use any ticketing credit in your account to reduce the direct debit payments for your Season Ticket by selecting this option at the time of payment.

• 2.4.3

  In the event that the Club is unable to take payment from your bank account on the first working day of the month, the Club will contact you to inform you that your payment has failed and you will need to make a payment before the end of the month.

• 2.4.4

  It is your responsibility to ensure that all instalments are paid to the Club on the relevant instalment due date. The time for payment of each instalment shall be of the essence. If any monthly payment fails, the Club will charge a sum of £10.00 for each and every failed direct debit payment. The Club will also prevent use of your Season Ticket (and any other access to Matches or the Ground by you) until the amount owed is paid; and if any part of that amount remains unpaid one month later, or if you fail to make another monthly payment, the Club reserves the right to cancel your Season Ticket without notice.

Season Ticket Conditions of Issue

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3.1 Season Tickets are only for the use of supporters of the Club. Lending Season Tickets to fans of visiting clubs causes safety issues and is prohibited. The Club reserves the right to withdraw Season Tickets, or apply other sanctions, if they are found to be shared with away fans in this way, as outlined in the Club’s Acceptable Behaviour Policy.

3.2 The issue of a Season Ticket and your access to the Ground is subject to the rules of the Premier League/Football League, Football Association and the Club’s Terms & Conditions of Entry.

3.3 The Club reserves the right to amend the Terms & Conditions, the Ground Regulations, Conditions of Issue or Conditions of Entry and the Acceptable Behaviour Policy from time to time provided that any material amendments will be notified to you by email and/or all amendments will be available in advance of being effective on the Club’s website.

Admission to the Ground

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4.1 By using a Season Ticket, you confirm your acceptance of the Club’s Terms & Conditions of Entry and to abide by the Ground Regulations and Acceptable Behaviour Policy.

4.2 Unless otherwise informed by the Club, a Season Ticket permits you to occupy the seat specified on your Season Ticket at Qualifying Matches. It also gives you such rights in respect of other Matches as are specified in the Supporter Charter.

4.3 The Club may move your seat to an alternative seat prior to or during a Match if it reasonably considers that your behaviour at a Match may adversely affect other supporters or where the Club reasonably believes that it is in the interests of your or other supporters’ safety.

4.4 Nothing in these Conditions of Issue implies any entitlement to occupy the seat indicated on your Season Ticket in any subsequent season. The Club may have to move you from your specified seat for operational reasons, although the Club would always endeavour to move you to a comparable seat where possible. The Club also reserves the right to withdraw the option to renew a Season Ticket for future seasons if it believes a seat is persistently not being used in good faith, for example if the season ticket holder is only attending a limited number of games themselves per season.

4.5 Seats in the Club’s Family Area are subject to eligibility criteria. Family groups should contain no more than two adults (aged 18 or over on 1 August 2026) and have at least one Junior Season Ticket Holder aged 15 or below on 1 August 2026. For the 2026/27 season, family groups with no Junior Season Ticket Holders will be asked to move to an alternative location in the stadium.

4.6 Usage of Season Tickets is subject to the Club’s ‘Every Seat Counts Policy’ which can be found here.

4.7 Season Ticket Holders will be invited to renew their Season Ticket if they meet the required usage levels ahead of the Season Ticket Renewal Date. Usage of a Season Ticket is deemed to have taken place if any of following takes place:

• You attend the match in person and have your Season Ticket card scanned.

• You transfer your ticket to another Brentford supporter, and the recipient scans their ticket.

• You list your ticket on the Ticket Exchange prior to 2pm on the day before the match.

• You list your ticket on the Ticket Exchange after the 2pm deadline on the day before the match and it sells before the kick-off.

4.8 Season Ticket Holders will be permitted to miss three home games up to the point of the Season Ticket Renewal Date. Season Ticket Holders will receive a 'yellow card' from the Club for each game where their Season Ticket is not 'used'. Season Ticket Holders with four or more 'yellow cards' will lose their automatic opportunity to renew for the 2026/27 season. An appeals process will be in place which is outlined on the Club's website.

4.9 Except as provided by clause 4.10 below, you may not use any equipment to record or transmit (by digital or other means) any audio, visual or audio-visual material of match footage or any information or data in relation to a Match. Any person acting in breach of this provision may be required to deliver up any record of such material to the Premier League/Football League and/or the Club and if you do make any such record in breach of these Terms, you hereby assign the copyright in any such material to the Club.

4.10 You may use mobile phones (including those which incorporate audio and/or video recording) at the Ground, provided that any recordings are for your personal, private and non-commercial use, for the avoidance of doubt the uploading of such material to social media platforms is prohibited.

4.11 You shall not use or display within the Ground any sponsorship, promotional or other “ambush” marketing materials with the purpose of promoting a third party’s brand.

4.12 You shall not offer or distribute (free or for sale) within the Ground any commercial product.

4.13 Without prejudice to the representation at clause 9.1 below, in accordance with the Contract (Rights of Third Parties) Act 1999, any member club of the Premier League from time to time may enforce a breach of the Tragedy Chanting prohibition contained at paragraph 9 of the Ground Regulations relating to the banning of individuals from stadia and/or locations owned, occupied or utilised by any other member clubs of the Premier League from time to time who have engaged in Tragedy Chanting.

Use of Your Season Ticket

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5.1 Season Tickets are issued for your sole use and except as provided by clause 5.2 below you shall not offer to resell, assign or transfer or lend the Season Ticket or the benefit of it to any other person. In particular, you may not offer your Season Ticket as a prize in a promotion or competition or as part of a hospitality package without the express written permission of the Club.

5.2 You may transfer the Season Ticket through the Club’s official Ticket Exchange or to a Guest via the Club’s Ticket Transfer Process provided that resale or transfer to a Guest is in respect of an individual Match and there is no payment over the face value of a ticket for that Match. Ticket transfers may be subject to Eligibility Requirements which will be communicated by the Club in relation to each fixture. You must inform any Guest that the Terms and Conditions of Entry and Ground Regulations apply to each Guest, and you will be held responsible if your Guest is found to have breached these. In particular, you must not transfer a Season Ticket to a Guest who is a supporter of a visiting Club.

5.3 Provided that you list your Premier League Season Ticket on the Club’s official Ticket Exchange by midnight at least seven days prior to the Match kick-off, the Club will guarantee a pro rata payment for your Ticket. If listed less than seven days ahead of the Match kick-off, such payment will only be made when the Ticket is sold. This guarantee is subject to the Club’s Premier League status and will not apply in the event of relegation to the Championship.

5.4 The unauthorised sale or disposal of tickets is a criminal offence. The Club will consider if a sanction is appropriate and, separately, will inform the police if Season Tickets are being sold illegally and will press for appropriate charges.

5.5 Your Season Ticket will remain the property of the Club and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. Your Season Ticket will be frozen until such identity information is provided.

5.6 Misuse of your Season Ticket may result in the holder being refused entry to, or ejected from, the Ground in respect of a particular Match and/or the cancellation and withdrawal of this Season Ticket. In the event of any cancellation and withdrawal in accordance with this clause 5.6, no refund shall be payable to the holder in respect of any unexpired portion of it. The Club further reserves its right to take any legal action as it sees fit in connection with such matters, including a claim for an account of profits from an unauthorised commercial use of the Season Ticket.

5.7 The Club reserves the right not to renew a Season Ticket for any reason.

Lost or Stolen Season Tickets

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6.1 In order to gain admission to the Ground, your Season Ticket must be presented in its entirety at every Match.

6.2 In the case of digital Season Tickets, it is your responsibility to ensure that your phone is suitably charged and available to present on admission.

6.3 In the event that you forget your Season Ticket in respect of any individual Match, the Club shall not be obliged to admit you or issue any other form of Ticket for that Match. If a matchday duplicate Ticket is issued, the Club may require payment of a non-refundable charge which is currently £5.

6.4 If a Season Ticket is damaged, lost, stolen, or destroyed, a duplicate Season Ticket shall be issued by the Club as soon as reasonably practicable after the payment of a non-refundable charge which is currently £10.

6.5 If your Season Ticket does not arrive by post following its purchase and prior to the season starting, you will be required to sign a declaration undertaking to immediately return the original Season Ticket to the Club should you receive it subsequently. There will be no charge for the issue of a duplicate Season Ticket in these circumstances.

Rescheduled Matches

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7.1 While the Club endeavours to inform Season Ticket Holders of changes affecting their tickets promptly, no guarantees can be given by the Club that a Match will take place at a particular time or on a particular date and the Club reserves the right to reschedule any Match without notice and without any liability whatsoever. Your Season Ticket will enable you to attend the re-arranged Match.

7.2 The Club will have no further liability whatsoever to you or any other third party arising out of or in connection with the cancellation and/or rescheduling of any Match, including any loss of profits, indirect or consequential loss or damage or travel costs.

Changing your Personal Details

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8.1 If you change your address, please update your personal details on the Club’s website or by contacting the Box Office.

Cancellation or Withdrawal of Season Ticket

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9.1 Without prejudice to any other remedies, if you are in serious or persistent breach of these Terms or the Club's Ground Regulations, or Acceptable Behaviour Policy, the Club may cancel and withdraw your Season Ticket. In the event of such cancellation, no refund will be paid in respect of any unexpired portion of the Season Ticket. For the avoidance of doubt, it is your sole responsibility to ensure that in advance of you attending a Match you have read, and comply at all times with, all relevant terms and conditions which can be found at Terms and Conditions (including, without limitation, any stadium policies in place from time to time).

Conditions of Entry

9.2 The following Conditions of Entry provides a non-exhaustive list of behaviours that would constitute a serious breach of those terms that may result in the cancellation or withdrawal of your Season Ticket:

• 9.2.1

  smoking (including the use of e-cigarettes or vaping) anywhere in the stadium or drinking alcohol in view of the pitch;

• 9.2.2

  being intoxicated by drugs or alcohol or another intoxicant;

• 9.2.3

  bringing into the Ground any illegal substances, fireworks, smoke canisters, air horns, flares, laser devices, glass bottles or any item that might be used as a weapon or compromise the safety of any person (whether or not such item is used or thrown);

• 9.2.4

  persistent standing in seated areas while a Match is in progress;

• 9.2.5

  sale or transfer (except as permitted) of a Ticket to any person;

• 9.2.6

  the possession of any material including any banner or flag that is offensive, obscene, abusive, racist and/or discriminatory;

• 9.2.7

  fighting or engaging in and/or inciting violence or abuse directed at Club staff, other supporters, police officers or any other person within or around the Ground;

• 9.2.8

  entering the playing area or any other area to which spectators are not generally admitted without authority from the Club or a police officer or other lawful excuse;

• 9.2.9

  using language that is abusive, indecent, homophobic, racist, discriminatory or otherwise of an offensive nature including any form of tragedy chanting to Club staff, other supporters, police officers or any other person within or around the Ground;

• 9.2.10

  any failure to pay any sums owing in respect of your Ticket;

9.3 Further details on behaviours that are acceptable and unacceptable are provided in the club’s Acceptable Behaviour Policy, together with information on the relevant sanctions that will be applied where unacceptable behaviour is shown to have occurred.

Terms and Conditions of Entry for barrier seating areas

The following Terms and Conditions of Entry apply to fans in barrier seating areas:

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10.1 Season Ticket Holders are required to occupy the space in front of the seat allocated to them on their Ticket - that is they are not permitted to migrate to different spaces within the section, as would be possible in conventional standing accommodation.

10.2 Please be aware that in this area we expect that many fans will persistently stand through the game. Season Ticket Holders must expect that other spectators may be standing around them during the game - however fans may sit on their allocated seat before or after the match or during an interval or half-time or at other times providing they don't expect others to sit around them.

10.3 Sitting or standing on the barriers, or standing on the seats, will not be permitted.

10.4 Season Ticket Holders will not be permitted to allow fans without the correct Ticket for that area to access the section.

10.5 Season Ticket Holders with young children are advised to contact the Box Office team to understand the implications of being located in the barrier seating areas before renewing their Season Ticket.

Other terms and definitions

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11.1 The Club excludes any liability for loss of property in or around the Ground except if that loss is caused by the negligence of the Club.

11.2 We process any personal data you give to us in accordance with our privacy policy, which is available on the Club’s website at brentfordfc.com.

11.3 You acknowledge that the Club will hold and process data relating to you, which may include personal data, for administrative and legal purposes. The personal data that you provide to the Club shall be processed, stored and transferred in accordance with the terms of the Club's current privacy policy. In particular, we may share your personal data, including your name, date of birth, photograph, contact details and information about ticket purchases (including payment details and the names of ticket holders) with other football clubs, any Football Authority and with law enforcement authorities. This data will be shared with such parties where the Club deems it is necessary, including (without limitation) for the purpose of identifying and preventing violent and antisocial behaviour at matches, including racial, homophobic or discriminatory abuse, chanting or harassment, identifying and preventing ticket touting offences and for the purpose of enforcing sanctions imposed by the Club, another football club, any Football Authority or any law enforcement authorities.

11.4 These Terms shall be governed by and construed in accordance with the laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales.

In the Conditions of Issue the following words shall have the following meanings:

“Eligibility Requirements” means the restrictions placed on attendance at a Match, as specified in the Club’s Ticket Transfer Process.

“Family Area” means the seats in the north stand that are designated as the Family Area on the club’s website.

“Football Authority” means each of the Premier League, The Football League, The Football Association, The Football Association of Wales, FIFA, UEFA and other relevant governing body of association football.

"Ground" means the Gtech Community Stadium located at Lionel Road South, Brentford TW8 0RU and any other location to which the Club permits entry to holders of Tickets.

"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground (copies of which are available on the Club’s website and are located prominently in and around the Ground).

"Guest" means a relative, friend, colleague or companion to a disabled supporter who attends a Match with a Ticket purchaser and who would be entitled to purchase a Ticket under the Terms and Conditions of Entry.

“Junior Season Ticket Holder” means a Season Ticket Holder under the age of 18 at the qualifying date of 1 August 2026.

"Match" and "Matches" means any Premier League football match(es) in which the Club participates and that take(s) place at the Ground during the applicable Season.

“Photographic ID” means a passport, photographic driving licence, Freedom Pass, National Identity Card or other recognised official photographic ID.

“Qualifying Matches” means Premier League matches and any other Matches that Season Ticket holders are entitled to attend under the Supporter Charter.

"Season Ticket" means a Season Ticket either in digital or physical format (and/or any rights arising out of or in connection with any of the foregoing) for admission to Matches.

“Supporter Charter” means the Supporter Charter available here.

"Terms & Conditions of Entry" means each of the applicable regulations of FIFA, UEFA, The Football Association, The Premier League, or The Football League; the Ground Regulations; the Acceptable Behaviour Policy, the Every Seat Counts Policy; and the Conditions of Issue (all of which are available on the Club’s website, the applicable association’s website, or from the Club on request).

“Ticket” means a Season Ticket and any other Ticket for admission to a Match.

“Ticket Transfer Process” means the process for sharing Tickets as communicated by the Club on the Club’s website and/or via email.

“Young Person” means a Season Ticket Holder aged between 18 and 24 at the qualifying date of 1 August 2026.

Notice: Entry to the Ground is expressly subject to acceptance by the visitor of these Ground Regulations and the rules and regulations of FIFA, UEFA, The Football Association, the Premier League, the Women’s Professional Leagues and The English Football League (EFL) in respect of the relevant competition and the terms of the Supporter Code of Conduct (if any). The Ground Regulations incorporate the Club's Customer Charter (if any) and the Premier League’s Commitment Regarding Abusive and Discriminatory Conduct. Entry to the Ground shall constitute acceptance of the Ground Regulations.

Definitions:

"Club" means this football club.

“Discrimination Commitment” means the Commitment Regarding Abusive and Discriminatory Conduct to be adhered to by all those attending the Ground which can be found on – or accessed via – the Club’s website, the Premier League’s website, viewed at the Ground or can be provided upon written request to the Club.

“Football Authority” means each of the Premier League, The English Football League (EFL), The Football Association, the Women’s Professional Leagues, the Football Association of Wales, FIFA, UEFA and any other relevant governing body of association football.

"Illegal Substance" means any drug which is not legally obtainable, or which is legally obtainable but has not been legally obtained. The term includes prescribed drugs not being used for prescribed purposes.

"Ground" means this football stadium and all locations owned, occupied or utilised by the Club.

"Match" means any association football match (or any part or aspect of such a match) taking place at the Ground.

"Material" means any audio, visual and/or audio-visual material and/or any information or data.

"Premier League” means the Football Association Premier League Limited.

“Supporter Code of Conduct” means any code of conduct to be adhered to by all those attending the Grounds which can be found on – or accessed via – the Club’s website or can be provided upon written request to the Club.

1. Notwithstanding possession of any ticket the Club, any police officer or authorised steward may refuse entry to (or eject from) the Ground any person:

a) that fails (or in the Club's reasonable opinion is likely to fail) to comply with these Ground Regulations and/or the Discrimination Commitment and/or the Supporter Code of Conduct and/or any reasonable instruction issued by a police officer or authorised steward or officer of the Club; and/or

b) whose presence within the Ground is, or could (in the Club's reasonable opinion), constitute a source of danger, nuisance or annoyance to any other person.

2. Permission to enter or to remain within the Ground (notwithstanding possession of a ticket) is at the absolute discretion of the Club, police, any authorised steward or officer of the Club. Without prejudice to the foregoing, on no account will admission be granted to a person:

a) who is the subject of a current Banning Order under the Football Spectators Act 1989 (as amended); or

b) who has been convicted of ticket touting offences under section 166 of the Criminal Justice and Public Order Act 1994 (as amended); or

c) who is the subject of a current sanction under the Discrimination Commitment (as amended from time to time).

3. The Club excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the Ground.

4. No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date and the Club reserves the right to reschedule the Match without notice and without any liability whatsoever, save only to the extent provided pursuant to paragraph 5.

5. In the event of the postponement or abandonment of the Match, refunds (if any) will be made in accordance with the Club's Customer Charter. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, such as (but not limited to) loss of enjoyment or travel costs.

6. All persons seeking entrance to the Ground acknowledge the Club's right to search any person entering the Ground and to refuse entry to or eject from the Ground any person refusing to submit to such a search.

7. The following articles (and any other articles expressly prohibited by the Club elsewhere including (without limitation) on its website) must not be brought within the Ground - knives, Illegal Substances, fireworks, smoke canisters, air-horns, flares, weapons, dangerous or hazardous items, laser devices, bottles, glass vessels, cans, poles, drones and any article that might be used as a weapon and/or compromise public safety. Any person in possession of such items will be refused entry to the Ground.

8. Further, you may not bring into the Ground:

a) any sponsorship, promotional or marketing materials save in respect of official club merchandise and/or other football related clothing worn in good faith;

b) any flags or banners larger than those maximum dimensions permitted by the Club from time to time (or, in the absence of such stipulations, 2 metres x 1 metre) and/or of an offensive nature;

c) any goods (including literature) of any nature, whether offered free of charge or for sale by any person;

without the express written approval of the Club's management.

9. Using words that are, or behaving in a manner that is, threatening, abusive, insulting, foul, improper, offensive, violent, indecent, or provocative is strictly forbidden and will result in arrest and/or result in ejection from the Ground. In addition to and without limiting the foregoing, engaging in chanting or other verbal and/or non-verbal actions and/or gestures concerning football or other tragedies (whether done at a Match, in-person or remotely (via any electronic communication, social media or otherwise)) (“Tragedy Chanting”) is strictly forbidden. Any individual found to have engaged in Tragedy Chanting will be subject to a ban from the Ground. In addition to the Club, in accordance with the Contracts (Rights of Third Parties) Act 1999, any other member club of the Premier League from time to time may enforce a breach of this paragraph 9. As such, an individual in breach of this paragraph 9 may also be subject to a ban from any or all other matches of or stadia and/or locations owned, occupied or utilised by any other member clubs of the Premier League from time to time, for such periods as may be determined by the relevant club of the Premier League.

10. The following activities are strictly forbidden and will result in arrest and/or ejection from the Ground:

a) attempting to enter the Ground or be inside the Ground whilst under the influence of an Illegal Substance; and/or

b) being in possession of an Illegal Substance when entering the Ground or inside the Ground.

11. Racial, homophobic or discriminatory abuse, chanting or harassment is strictly forbidden and will result in arrest and/or ejection from the Ground.

12. The following acts constitute prohibited activity under the Discrimination Commitment:

a) any conduct, act or statement, whether express or implied, that is abusive insulting, intimidating or offensive; or

b) any conduct, act or statement, whether express or implied, that is discriminatory by means of race, religion or belief, gender, sexual orientation, disability, colour or national or ethnic origin; or

c) any other activity in contravention of the Discrimination Commitment.

Any individual found to have engaged in prohibited activity under the Discrimination Commitment may be subject to a ban from Matches. In addition to the Club, in accordance with the Contracts (Rights of Third Parties) Act 1999, any other member club of the Premier League may from time to time enforce the Discrimination Commitment. As such, an individual found to have engaged in prohibited activity under the Discrimination Commitment may also be subject to a ban from any or all other matches of or stadia and/or locations owned, occupied or utilised by any other member clubs of the Premier League from time to time, in accordance with the Discrimination Commitment.

13. The following acts are offences under the Football (Offences) Act 1991 (as amended):

a) the throwing of any object within the Ground without lawful authority or excuse;

b) the chanting of anything of an indecent or racialist nature; and

c) the entry onto the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse.

Conviction may result in a Banning Order being made.

14. All persons entering the Ground may only occupy the seat allocated to them by their ticket (including those who have tickets to a Licensed Standing In Seated Area pursuant to paragraph 17 below) and must not move from any one part of the Ground to another without the express permission or instruction of any steward, officer of the Club and/or any police officer.

15. Nobody may stand in any seating area whilst play is in progress (except those persons who have tickets to a Licensed Standing In Seated Area pursuant to paragraph 17 below). Persistent standing in seated areas other than in Licensed Standing In Seated Areas whilst play is in progress is strictly forbidden and may result in ejection from the Ground.

16. The obstruction of gangways, access ways, exits and entrances, stairways and like places is strictly forbidden. Nobody entering the Ground shall be permitted to climb any structures within the Ground.

17. To the extent that the Club operates licensed standing in seated accommodation areas at the Ground as part of the UK Government’s scheme on safe standing in conjunction with the Sports Grounds Safety Authority (the “Licensed Standing In Seated Areas”), only ticketholders who have tickets to the Licensed Standing In Seated Areas are permitted to access the Licensed Standing In Seated Areas. Ticket holders who have tickets to the Licensed Standing In Seated Areas shall:

a) occupy the space in front of the seat allocated to them on their ticket only and must not move to different spaces within the Licensed Standing In Seated Areas or to different areas of the Ground;

b) expect that other spectators will be standing while play is in progress (although of course they may sit on their allocated seat before and after the activity, or during an interval or halftime break);

c) not sit or stand on the rails, or stand on the seats in the Licensed Standing In Seated Areas;

d) not be permitted to admit anyone who does not have a ticket to the Licensed Standing In Seated Areas to the Licensed Standing In Seated Areas;

e) be respectful towards staff, stewards, and other fans at all times;

f) behave appropriately in the Licensed Standing In Seated Areas – anti-social behaviour will not be tolerated;

g) unless needing to use facilities, not move around in the Licensed Standing In Seated Areas and shall stay in the designated space only as described on the relevant ticket and in accordance with paragraph 17.1;

h) not be permitted to stand in the gangways or on the steps in the Licensed Standing In Seated Areas to watch the Match and acknowledges that these are for accessing and leaving seats only; and

i) acknowledge that any failure to comply with the conditions set out in this paragraph 17 may lead to ticketholders being ejected from the Ground and/or banned from all Matches, and the Ground may lose the right to maintain the Licensed Standing In Seated Areas.

18. Premier League stadia are smoke-free and smoking or the use of electronic cigarettes is not permitted inside the Ground.

19. Mobile telephones and other mobile devices are permitted within the Ground PROVIDED THAT (i) they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any Material for any commercial purposes); and (ii) no Material that is captured, logged, recorded, transmitted, played, issued, shown or otherwise communicated by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites.

20. Under the Sporting Events (Control of Alcohol etc.) Act 1985 (as amended), the following are offences for which a person can be arrested by a police officer and conviction could result in a Banning Order being made:

a) attempting to enter the Ground or being inside the Ground whilst drunk; and/or

b) being in possession of any intoxicating liquor, or bottle, can or other portable container and which could cause damage or personal injury, when entering the Ground or in a public area of the Ground from which the event can be directly viewed.

21. Any individual who has entered any part of the Ground designated for the use of any group of supporters to which they do not belong may be ejected from the Ground either for the purposes of their own safety or for any other reason.

22. Save as set out in paragraph 19 above, no person (other than a person who holds an appropriate licence) may capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material in relation to the Match, any players or other persons present in the Ground and/or the Ground, nor may they bring into the Ground or use within the Ground (or provide to, facilitate or otherwise assist another person to use within the Ground) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material.

23. The copyright, database rights and any other intellectual property rights, title and interest in and to all Material that you produce at the Ground in relation to the Match, any players or other persons present in the Ground and/or the Ground (whether produced in breach of paragraph 22 above, or pursuant to paragraph 19 above, or otherwise) is hereby assigned (including by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988) to the Club and the Premier League. You further agree (if and whenever required to do so by the Club and/or the Premier League) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the Club and the Premier League absolutely and with full title guarantee.

24. No goods (including literature) of any nature may be offered either free or for sale by any person within the Ground without the express written permission of the Club.

25. Tickets are not transferable and may not be offered for sale without the prior written permission of the Club or otherwise in accordance with the relevant ticket terms and conditions. Any tickets that are transferred are transferred subject to these Ground Regulations. Any tickets offered for sale may be confiscated by any steward, officer of the Club or any police officer. The Club reserves the right to refuse admission to or eject from the Ground, and/or "blacklist", any person who has offered for sale or transferred his/her/their ticket in contravention of the relevant ticket terms and conditions (and/or the holder of any ticket that has been transferred in contravention of the relevant ticket terms and conditions). Tickets remain the property of the Club at all times.

26. CCTV cameras are in use around and in the Ground. Body worn video cameras recording video and/or audio may also be used as appropriate, to record images or audio which identifies you as an individual, for example to record prohibited behaviours as referenced in paragraphs 9, 10, 11 and 12. The Club may itself use or pass to the police and/or any Football Authority or other clubs, any recordings for use in any proceedings. Please read the Discrimination Commitment data protection notice on the Club’s and Premier League’s website relating to this use of your personal information.

27. At all times whilst present in the Ground, persons must comply with any and all instructions of any steward or officer of the Club and/or any police officer (including without limitation any instructions regarding health and safety such as those in respect of communicable diseases (and such persons shall comply with any government guidelines in respect of the same)). Failure to comply with any instruction may lead to immediate ejection from the Ground.

28. By entering the Ground, all persons are acknowledging that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be taken of them and may also be used in perpetuity by way of any present or future media, by way of example and without limitation, in televised coverage of the game and/or for promotional, training, editorial, marketing or promotional purposes by the Club, the Premier League or others (including commercial partners and accredited media organisations) and entry into the Ground constitutes consent to such use. You further acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be used (by the Club or by a third party, such as a law enforcement body) to identify you as an individual, where permitted by data protection laws, for the purposes of preventing or detecting crime, or any breach of these Ground Regulations. Information about the Club's use of your personal data will be brought to your attention by the Club (see for example any applicable privacy policy, signage and/or other forms of announcement in or around the Ground). For further information please contact the Club.

29. All ticket holders agree that the Matches for which the tickets have been purchased are public, and that their appearance and actions inside and in the perimeter of the Ground where a Match occurs are public in nature, and that they shall have no expectation of privacy with regard to their actions or conduct at Matches.

30. Further to paragraph 28, if such person is under 18 years of age, the parent, guardian, or responsible adult who is accompanying them into the Ground shall be deemed to have provided consent on their behalf.

31. Being refused entry to (or being ejected from) the Ground may lead to further action by the Club including, but not limited to, the withdrawal of any season ticket (without reimbursement), Club Membership and other benefits. Please read the applicable Terms & Conditions of Entry.

Published by The Football Association Premier League Limited. Season 2026/2027

1. BEES REWARDS

• These general terms and conditions (the “Bees Rewards Terms and Conditions”) set out the basis on which Brentford FC Limited, a company with registered address at Vantage London, Brentford, TW8 9AG and company number 03642327 (“we” or “the Club”) operates the Bees Rewards (the “Bees Rewards Loyalty Programme”).

• These Bees Rewards terms and conditions must be read alongside any additional terms and conditions that apply to optional aspects of the Bees Rewards Loyalty Programme (for example, in relation to specific competitions or prize draws that the Club may operate from time to time in its sole discretion).

• Every participant must comply with all directions given to him or her by the Club during their participation of the Bees Rewards Loyalty Programme, and must comply with all applicable laws, rules and regulations.

• By participating in the Bees Rewards Loyalty Programme, you acknowledge that you have read, understood and agree to these Bees Rewards terms and conditions. Your participation in any aspects of the Bees Rewards Loyalty Programme (such as scanning your QR code) shall be considered as an indication that you have read, understood and agree to all additional terms applicable to that optional aspect.

2. ELIGIBILITY

To participate in the Bees Rewards Loyalty Programme, you must:

• have an active brentfordfc.com account registered on the official Club app (the “App”). The Club may freeze or cancel an account at any time where it considers in its sole discretion that the account holder has breached these Bees Rewards terms and conditions (or any additional terms and conditions that may apply);

• be an individual who is at least 14 years of age, and provide any proof of age as required by the Club.

Restrictions

• Employees of the Club and/or their family members shall be permitted to participate in the Bees Rewards Loyalty Programme but may be prohibited from entering certain optional aspects (such as competitions and prize draws).

Devices compatible with the app will be determined by Apple and Android stores.

3. HOW TO PARTICIPATE

• Download the Brentford FC app from Apple or Google Play store

• Log in to your brentfordfc.com account or create an account

• You can then find your Bees Rewards QR code in your app profile

• When purchasing at food & drink or retail kiosks, you will be asked to scan your QR code before making payment

• By scanning your QR code when making purchases you will automatically be entered into random reward selections. The more you scan and engage with the Bees Rewards Loyalty Programme, the greater your chances of being selected

• If you have been awarded a reward or prize, you will be notified directly by the Club via the app or by email. You will receive a notification when your reward becomes available and can redeem it by scanning your QR code at participating food & drink or retail kiosks.

• Your reward of prize will expire after a year.

• Anyone who attempts to participate in the Bees Rewards Loyalty Programme in a manner, which in the Club’s determination, is contrary to these Bees Rewards terms and conditions or is unfair, fraudulent or unjust to other participants or is otherwise not in the spirit of the Bees Rewards Loyalty Programme may be rejected at the Club's sole discretion.

4. REWARDS

• By way of example only, rewards may include:

  • Food & beverage offers

  • Hot food offers

  • Soft drinks

  • Confectionary items

  • Hot drinks

  • Retail vouchers

  • Partner offers

  • Cineworld tickets

  • Home cup game tickets

  • Home hospitality upgrades

  • Signed merchandise

• Rewards are subject to availability, non-transferable, and may be subject to expiry dates or limited to availability. Full details of specific offers, eligibility and redemption instructions will be displayed on our FAQs webpage.

• The Club may from time to time substitute any Reward with a reasonable alternative Reward where it deems a substitution is necessary.

• Rewards may be considered as a taxable benefit to the winner. The winner will be directly responsible for declaring and paying any tax liability arising from the Reward.

• The user is responsible for expenses and arrangements not specifically included in the Reward. This may include (but is not limited to) postage, travel, accommodation and any necessary travel documents, passports and visas, data charges or other fees necessary to redeem the Reward.

5. PERSONAL DATA

• By participating in the Bees Rewards Loyalty Programme, you acknowledge that your name, address, e­mail address and date of birth will have been made available to the Club (“Personal Data”).

• All Personal Data will be held and used by the Club in accordance with the Club’s privacy policies (which can be found at Privacy Policy | Brentford FC).

• We may also use the information you provide to verify your age and identity.

• To ensure that the Club is able to run the Bees Rewards Loyalty Programme, we must use third parties to process your personal data. The third parties (Stadion, Kappture and Yinzcam) will only be processing your data in order to provide the Bees Rewards Loyalty Programme.

6. COST OF PARTICIPATION

• Participation is free but participants should be aware that they may be subject to data charges depending on their own individual arrangements for internet access.

7. TECHNICAL ISSUES

• No responsibility is accepted by the Club for technical issues or system failure (including being unable to scan QR codes).

8. AMENDMENTS TO THE BEES REWARDS LOYALTY PROGRAMME

• The Club may cancel or amend the Bees Rewards Loyalty Programme, including reasonably amending the reward, without prior notice and for any reason, including (without limitation) in the case of a manifest error. Any changes will be posted on the App.

• The Club may amend these Bees Rewards Terms and Conditions (or any additional terms) at any time. Please check the applicable terms and conditions periodically to ensure you are aware of the latest applicable terms.

9. LIABILITY OF THE CLUB

• The Club will not be liable for any loss resulting from alteration to, or termination of, the Bees Rewards Loyalty Programme, except for loss caused by the Club’s negligence or wilful misconduct.

• The Club will not be liable for any loss if, by reason of local legal or regulatory prohibitions or restrictions, the Bees Rewards Loyalty Programme cannot be made available in certain countries or to certain users.

• Nothing in these Bees Rewards Terms and Conditions shall limit or exclude liability for death or personal injury as a result of the Club’s negligence, fraud or fraudulent misrepresentation or for any other liability which may not be excluded by law.

10. LIABILITY OF THE PARTICIPANT

• You agree to reimburse the Club in respect of any damages suffered by the Club or any losses by the Club resulting from any claim made by a third party in each case in respect of any matter arising from your entry to the Bees Rewards Loyalty Programme, your use of the services relating to the Bees Rewards Loyalty Programme in breach of these Bees Rewards Terms and Conditions (or any additional terms and conditions that may apply) or from your violation of any applicable law or regulation.

11. VALIDITY AND ENFORCEABILITY

• The invalidity or unenforceability of any provision of these Bees Rewards Terms and Conditions shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Bees Rewards Terms and Conditions shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid or illegal provision were not contained herein.

12. GOVERNING LAW

• These Bees Rewards Terms and Conditions will be governed by the laws of England and Wales and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

These Terms and Conditions (“Terms”) govern the use of the BeeOrder service (“BeeOrder”) provided by Brentford Football Club (“Brentford FC”, “we”, “us”, or “our”) for pre-ordering food and drink at Gtech Community Stadium.

1. Eligibility

• BeeOrder is available to all ticket holders attending matchday events at Gtech Community Stadium.

• There is no minimum age to place an order. However, age verification for alcohol purchases will occur at the point of collection.

2. Ordering Window

• Orders must be placed between 72 hours and 9 hours prior to kick-off.

• Orders placed outside this window will not be processed.

3. Collection

• All items must be collected pre-match from designated BeeOrder kiosks, in the designated timeslot chosen at ordering stage.

• BeeOrder is not a priority queuing service; it is designed to expand menu access, not to bypass queues.

4. Menu Availability

• BeeOrder offers an expanded menu, including items not available at your seating location, and themed menu items as well as considerations for dietary requirements and religious beliefs.

• Menu items are subject to availability and may change without notice.

5. Payment and Pricing

• All prices include VAT at the prevailing rate.

• Payment must be made at the time of order via the Brentford FC app.

• No refunds will be issued for uncollected items unless due to service error.

6. Alcohol and Restricted Items

• Alcohol orders require valid ID at collection.

• Brentford FC reserves the right to refuse service of alcohol to any individual without valid identification or who appears intoxicated.

7. Cancellation and Refunds

• Orders may be cancelled up to 9 hours before kick-off via the app. Please contact [email protected] for further support.

• Refunds will not be issued for cancellations made after the cut-off time. If cancelled prior to the cut-off time, a member of the team will be in touch via telephone the following working week to process a refund.

8. Liability

• Brentford FC shall not be liable for any loss, damage, or inconvenience arising from:

  • Delays or failures in order processing due to technical issues, including but not limited to app malfunctions, network outages, or kiosk errors.

  • Unavailability of menu items, substitutions, or changes made due to operational constraints.

  • Failure to collect orders within the designated time slot, including any resulting disposal of uncollected items.

  • Allergic reactions or dietary issues arising from miscommunication or incorrect selection of menu items. Customers are responsible for reviewing ingredient information and notifying staff of any allergies or dietary restrictions at the time of collection.

  • Any indirect, incidental, or consequential damages resulting from the use of the BeeOrder service.

• Brentford FC’s total liability, whether in contract, tort (including negligence), or otherwise, shall not exceed the amount paid for the specific order in question.

9. Data Protection

• Personal data collected through BeeOrder will be handled in accordance with Brentford FC’s privacy policy.

10. Amendments

• Brentford FC reserves the right to amend these Terms at any time. Updates will be posted on the Brentford FC website and app.

Prize Draw Details

Prize Draw Terms and Conditions

1. Definitions

“BFC” means Brentford FC Limited, a company registered in England and Wales with company number 03642327 and whose registered office is at Vantage London, Great West Road, Brentford, TW8 9AG;

“Closing Date” means the date and time on which the Prize Draw is closed for entries, as set out in the Prize Draw Details;

“Entry Criteria” means the criteria which entrants are required to meet in order to enter into the applicable Prize Draw, such criteria being set out in the applicable Prize Draw Details;

“Entry Material” means any entry material, including any creative material, which an entrant is required to submit in order to enter into the Prize Draw;

“Opening Date” means the date and time on which the Prize Draw is open for entries, as set out in the Prize Draw Details;

“Personal Data” means any personal data which BFC collects from entrants to a Prize Draw, such personal data to be set out within the applicable Prize Draw Details;

“Privacy Policy” means BFC’s privacy policy which can be found here:Privacy Policy | Brentford FC;

“Prize Draw” means the prize draw operated by BFC, as detailed in the applied Prize Draw Details;

“Prize Draw Details” means the table containing the details (including the Prize, eligibility criteria and Opening/Closing Dates) for the applicable Prize Draw;

“Prize Draw T&Cs” means these terms and conditions;

“Social Media Platform(s)” means any social media platform and/or its operator;

2. Eligibility

a) The Prize Draw is open to entrants who meet the Entry Criteria only. Where entry to the Prize Draw is age restricted, proof of identity may be required and must be provided on request.

b) Employees of BFC, their subsidiaries, partners, or their family members, or anyone else connected in any way with the Prize Draw, or helping to set up the Prize Draw, shall not be permitted to enter the Prize Draw.

c) All entries must be made directly by the person entering the Prize Draw.

d) If entry to the Prize Draw requires the submission of Entry Material, entrants confirm that they have the right to submit that Entry Material in the Prize Draw.

e) By entering the Prize Draw you confirm that all information submitted by you is true, current and complete.

3. Prize Draw Information, How to Enter and Selection Process

a) Entry is free but entrants should be aware that they may be subject to data charges depending on their own individual arrangements for internet access.

b) After the Closing Date no further entries to the Prize Draw will be permitted and any such entries received following the Closing Date shall be automatically disqualified.

c) No responsibility is accepted for entries not received for whatever reason, including for entries lost, delayed or corrupted, or due to computer error in transit.

d) Any entrant found to be using multiple accounts to enter the Prize Draw will be disqualified.

e) The winning entrant will be selected at random by BFC at random from all valid entries received by the Closing Date and in accordance with the Prize Draw T&Cs.

f) The winner will be contacted by BFC using the contact details provided to BFC within the entry. The announcement of the winners of the Prize Draw will take place within 14 days of the Closing Date. Only the winner will be contacted by BFC.

g) Once confirmation of acceptance of the Prize has been received from a winner, BFC may then request further information from the winner, such as their full name, country of residence, postal address, email address, contact telephone number and proof of identity.

h) Reasonable efforts will be made to contact each winner by BFC. If a winner: (i) cannot be contacted within 14 days of the Closing Date; (ii) fails to communicate their acceptance of the Prize by responding to BFC’s communication with the details required by BFC within 3 days of being contacted by BFC; or (iii) is unable to comply with these Prize Draw T&Cs, then BFC reserves the right to offer the Prize to the next eligible entrant drawn at random.

4. Personal Data

a) By participating in the Prize Draw, youacknowledge that your Personal Data will have been made available to BFC.

b) All Personal Data will be held and used by BFC in accordance with the BFC Privacy Policy. We may also use any Personal Data you provide to verify your age and identity.

5. Prize

a) BFC will be responsible for coordinating and delivering the Prize to the chosen winner subject to the winner providing any necessary details as required by BFC, including without limitation their postal address, email address etc.

b) The winner is responsible for expenses and arrangements not specifically included in the Prize. This may include travel, accommodation and any necessary travel documents, passports and visas.

c) The winner confirms that it will not utilise the Prize for commercial purposes (for example but not limited to, the Prize cannot be resold or auctioned).

d) The Prize is subject to these Prize Draw T&Cs, and any further regulations relating to the use of the Prize, which may include (by way of example only) ticket terms and conditions of issue and applicable ground regulations. By accepting the Prize, the winner agrees to comply with any and all applicable terms and conditions and/or regulations.

e) No cash alternative to thePrize will be offered. ThePrize is non-­‐refundable and non-­‐transferable. The Prize is subject to availability. BFC reserves the right to substitute the Prize with another of equivalent value without giving notice.

f) BFC reserves the right in its sole discretion to withhold delivery of the Prize until proof of eligibility and/or identity requested by BFC has been confirmed. If such proof is not produced on request, BFC may disqualify an entrant from the Prize Draw. BFC reserves the right to disqualify any entrant that fails to meet the eligibility criteria.

g) The winner is responsible for ensuring they are able to accept the Prize as set out and in accordance with these Prize Draw T&Cs. In the event they are unable to do so, then BFC reserves the right to redraw the winner of the Prize.

6. Publicity and Use of Entry Materials

a) The winner may be asked to provide their consent to participate in reasonable publicity relating to this Prize Draw, including but not limited to having their name and disclosure of country of residence published with their entry and used for future promotional, marketing and publicity purposes in any media worldwide without notice or without any fee being paidand willco-­‐operate with any other reasonablerequests by BFC relating to anypost-­‐winning publicity. The winner has the right to withdraw their consent as provided at any time by speaking to a BFC staff member or by emailing [email protected].

b) Entrants allow BFC to use their Entry Material for any and all purposes whatsoever at any time in the future, and without payment, regardless of whether that entrant is drawn as the winner of the Prize Draw.

c) Entrants waive their right to assert moral rights over all Entry Material and accordingly BFC may use Entry Materials in the future without crediting the author.

7. General

a) By participating in the Prize Draw, you fully agree and accept these Prize Draw T&Cs together with any specific instructions and terms for such Prize Draw which may be mentioned on the relevant section(s) of BFC Website.

b) Where the Prize Draw is operated via a Social Media Platform(s), such Social Media Platform(s) shall in no way be deemed to be sponsoring, endorsing administering or associated itself with such Prize Draw. Further, the Social Media Platform(s) are each fully released by the entrant from all liability that may arise from any matter related to the Prize Draw and said Social Media Platform(s) may not be held liable for any claim arising from an entrant’s participation in the Prize Draw or taking up a Prize.

c) Any entrant must comply with any directions given to him or her by BFC including but not limited to any and all relevant laws, rules and regulations.

d) Any entrant who enters or attempts to enter the Prize Draw in a manner, which in BFC’s determination, is contrary to these Prize Draw T&Cs or is unfair, fraudulent or unjust to other entrants or is otherwise not in the spirit of the Prize Draw (including without limitation tampering with the operation of the Prize Draw, hacking, cheating, deception, or any other unfair playing practices such as intending to annoy, abuse, threaten, or harass any other entrants or BFC and/or any of its agents or representatives), may be rejected from the Prize Draw at BFC’s discretion.

e) BFC may cancel or amend the Prize, the specific terms for this Prize Draw communicated by BFC from time to time and/or these Prize Draw T&Cs without prior notice and for any reason, including (without limitation) in the case of a manifest error. Any changes will be posted within these Prize Draw T&Cs and/or on appropriate BFC platforms (as BFC determines in its sole discretion).

f) BFC cannot guarantee that the services relating to the Prize Draw will be free from errors or omissions nor that they will be available, uninterrupted and/or in a fully operating condition. Without limiting clause 7(d), BFC reserves the right to modify, cancel, terminate or suspend the Prize Draw in whole or in part, at their sole discretion, if they believe the Prize Draw is not capable of being conducted as specified in these Prize Draw T&Cs or in the event of system failure, maintenance or repair, network issue, a virus, computer bug or unauthorised human intervention or any other cause that is beyond the reasonable control of BFC that could corrupt or affect the administration, security, impartiality, or normal course of the Prize Draw, including, but not limited to the unavailability of the vote, poll, competition or Prize Draw entry platform before the Closing Date, or for strike, lock-­‐out, labour dispute, illness, act of God, natural disaster, adverse weather conditions, war, riot, civil commotion, accident, epidemic or pandemic, malicious damage, fire, flood and/or storm, compliance with law or governmental order, rule, regulation or direction, breakdown of plant, machinery or transportation. BFC is not responsible for any loss or damage caused to you as a result of any of these occurrences.

g) To the maximum extent permitted by law, BFC shall have no liability to You in relation to your entering into and participation in this Prize Draw. For the avoidance of doubt, nothing in these Prize Draw T&Cs shall limit or exclude liability for death or personal injury as a result of BFC’s negligence, fraud or fraudulent misrepresentation or for any other liability which may not be excluded by law.

h) You agree to reimburse BFC in respect of any losses suffered by BFC resulting from any claim made by a third party relating to your entry into the Prize Draw or from your violating of any applicable law or regulation.

i) The invalidity or unenforceability of any provision of these Prize Draw T&Cs shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Prize Draw T&Cs shall otherwise remain in effect and shall be interpreted in accordance with their terms as if the invalid or illegal provision were not contained herein.

j) The Prize Draw and these Prize Draw T&Cs will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

k) The surname and county of the winners will be made available to anyone who requests them by writing [email protected] within three (3) months of the Closing Date. In the event they win, the winner may request their surname and county are not published or request for the amount of information being published to be reduced by emailing [email protected]. Without prejudice, the Promoters will provide this information to the Advertising Standards Authority on reasonable request.

8. Promoter

BFC is the promoter of this Prize Draw.

Prize Draw Details

Prize Draw Terms and Conditions 1. Definitions “BFC” means Brentford FC Limited (Brentford FC), a company registered in England and Wales with company number 03642327 and whose registered office is at Vantage London, Great West Road, Brentford, TW8 9AG ; “Closing Date” means the date and time on which the Prize Draw is closed for entries, as set out in the Prize Draw Details; “Entry Criteria” means the criteria which entrants are required to meet in order to enter into the applicable Prize Draw, such criteria being set out in the applicable Prize Draw Details; “Entry Material” means any entry material, including any creative material, which an entrant is required to submit in order to enter the Prize Draw; “Opening Date” means the date and time on which the Prize Draw is open for entries, as set out in the Prize Draw Details; “Personal Data” means any personal data which BFC collects from entrants to a Prize Draw, such personal data to be set out within the applicable Prize Draw Details; “Privacy Policy” means BFC’s privacy policy which can be found here: Privacy Policy | Brentford FC; “Prize Draw” means the prize draw operated by BFC, as detailed in the applied Prize Draw Details; “Prize Draw Details” means the table containing the details (including the Prize, eligibility criteria and Opening/Closing Dates) for the applicable Prize Draw; “Prize Draw T&Cs” means these terms and conditions; “Social Media Platform(s)” means any social media platform and/or its operator; 2. Eligibility a) The Prize Draw is open to entrants who meet the Entry Criteria only. Where entry to the Prize Draw is age restricted, proof of identity may be required and must be provided on request. b) Employees of BFC, their subsidiaries, partners, or their family members, or anyone else connected in any way with the Prize Draw, or helping to set up the Prize Draw, shall not be permitted to enter the Prize Draw. c) All entries must be made directly by the person entering the Prize Draw. d) If entry to the Prize Draw requires the submission of Entry Material, entrants confirm that they have the right to submit that Entry Material in the Prize Draw. e) By entering the Prize Draw you confirm that all information submitted by you is true, current and complete. 3. Prize Draw Information, How to Enter and Selection Process a) Entry is free but entrants should be aware that they may be subject to data charges depending on their own individual arrangements for internet access. b) After the Closing Date no further entries to the Prize Draw will be permitted and any such entries received following the Closing Date shall be automatically disqualified. c) No responsibility is accepted for entries not received for whatever reason, including for entries lost, delayed or corrupted, or due to computer error in transit. d) Any entrant found to be using multiple accounts to enter the Prize Draw will be disqualified. e) The winning entrants will be selected at random by BFC using a verifiable computerised system producing random results from all valid entries received by the Closing Date and in accordance with the Prize Draw T&Cs. f) The winners will be contacted by BFC using the contact details provided to BFC within the entry. The announcement of the winners of the Prize Draw will take place within 72 hours of the Closing Date. Only the winner will be contacted by BFC. g) Once confirmation of acceptance of the Prize has been received from the winners, BFC may then request further information from the winner, such as their full name, country of residence, postal address, email address, contact telephone number and proof of identity, dietary information etc. h) Reasonable efforts will be made to contact each winner by BFC. If a winner: (i) cannot be contacted within 72 hours of the Closing Date; (ii) fails to communicate their acceptance of the Prize by responding to BFC’s communication with the details required by BFC within 3 days of being contacted by BFC; or (iii) is unable to comply with these Prize Draw T&Cs, then BFC reserves the right to offer the Prize to the next eligible entrant drawn at random. 4. Personal Data a) By participating in the Prize Draw, you acknowledge that your Personal Data will have been made available to BFC and may be shared with club partner DeterTech for prize fulfilment purposes – any personal data shared with DeterTech will be subject to their Privacy Policy found here. b) All Personal Data will be held and used by BFC in accordance with the BFC Privacy Policy. We may also use any Personal Data you provide to verify your age and identity. 5. Prize a) BFC will be responsible for coordinating and delivering the Prize to the chosen winner subject to the winner providing any necessary details as required by BFC, including without limitation their postal address, email address etc. b) The winners are responsible for expenses and arrangements not specifically included in the Prize. This may include travel, accommodation and any necessary travel documents, passports and visas. c) The winners confirms that they will not utilise the Prize for commercial purposes (for example, but not limited to, the Prize cannot be resold or auctioned). d) The Prize is subject to these Prize Draw T&Cs, and any further regulations relating to the use of the Prize, which may include (by way of example only) ticket terms and conditions of issue and applicable ground regulations. By accepting the Prize, the winner agrees to comply with any and all applicable terms and conditions and/or regulations. e) No cash alternative to the Prize will be offered. The Prize is non-refundable and non-­‐transferable. The Prize is subject to availability. BFC reserves the right to substitute the Prize with another of equivalent value without giving notice. f) BFC reserves the right in its sole discretion to withhold delivery of the Prize until proof of eligibility and/or identity requested by BFC has been confirmed. If such proof is not produced on request, BFC may disqualify an entrant from the Prize Draw. BFC reserves the right to disqualify any entrant that fails to meet the eligibility criteria. g) The winners are responsible for ensuring they are able to accept the Prize as set out and in accordance with these Prize Draw T&Cs. In the event they are unable to do so, then BFC reserves the right to redraw the winner of the Prize – the prize cannot be transferred to another party under any circumstance. 6. Publicity and Use of Entry Materials a) The winners may be asked to provide their consent to participate in reasonable publicity relating to this Prize Draw, including but not limited to having their name and disclosure of country of residence published with their entry and used for future promotional, marketing and publicity purposes in any media worldwide without notice or without any fee being paid and will co-­‐operate with any other reasonable requests by BFC relating to any post-­‐winning publicity. The winner has the right to withdraw their consent as provided at any time by speaking to a BFC staff member or by emailing [email protected]. b) Entrants allow BFC to use their Entry Material for any and all purposes whatsoever at any time in the future, and without payment, regardless of whether that entrant is drawn as the winner of the Prize Draw. c) Entrants waive their right to assert moral rights over all Entry Material and accordingly BFC may use Entry Materials in the future without crediting the author. 7. General a) By participating in the Prize Draw, you fully agree and accept these Prize Draw T&Cs together with any specific instructions and terms for such Prize Draw which may be mentioned on the relevant section(s) of BFC Website. b) Where the Prize Draw is operated via a Social Media Platform(s), such Social Media Platform(s) shall in no way be deemed to be sponsoring, endorsing administering or associated itself with such Prize Draw. Further, the Social Media Platform(s) are each fully released by the entrant from all liability that may arise from any matter related to the Prize Draw and said Social Media Platform(s) may not be held liable for any claim arising from an entrant’s participation in the Prize Draw or taking up a Prize. c) Any entrant must comply with any directions given to him or her by BFC including but not limited to any and all relevant laws, rules and regulations. d) Any entrant who enters or attempts to enter the Prize Draw in a manner, which in BFC’s determination, is contrary to these Prize Draw T&Cs or is unfair, fraudulent or unjust to other entrants or is otherwise not in the spirit of the Prize Draw (including without limitation tampering with the operation of the Prize Draw, hacking, cheating, deception, or any other unfair playing practices such as intending to annoy, abuse, threaten, or harass any other entrants or BFC and/or any of its agents or representatives), may be rejected from the Prize Draw at BFC’s discretion. e) BFC may cancel or amend the Prize, the specific terms for this Prize Draw communicated by BFC from time to time and/or these Prize Draw T&Cs without prior notice and for any reason, including (without limitation) in the case of a manifest error. Any changes will be posted within these Prize Draw T&Cs and/or on appropriate BFC platforms (as BFC determines in its sole discretion). f) BFC cannot guarantee that the services relating to the Prize Draw will be free from errors or omissions nor that they will be available, uninterrupted and/or in a fully operating condition. Without limiting clause 7(d), BFC reserves the right to modify, cancel, terminate or suspend the Prize Draw in whole or in part, at their sole discretion, if they believe the Prize Draw is not capable of being conducted as specified in these Prize Draw T&Cs or in the event of system failure, maintenance or repair, network issue, a virus, computer bug or unauthorised human intervention or any other cause that is beyond the reasonable control of BFC that could corrupt or affect the administration, security, impartiality, or normal course of the Prize Draw, including, but not limited to the unavailability of the vote, poll, competition or Prize Draw entry platform before the Closing Date, or for strike, lock-­‐out, labour dispute, illness, act of God, natural disaster, adverse weather conditions, war, riot, civil commotion, accident, epidemic or pandemic, malicious damage, fire, flood and/or storm, compliance with law or governmental order, rule, regulation or direction, breakdown of plant, machinery or transportation. BFC is not responsible for any loss or damage caused to you as a result of any of these occurrences. g) To the maximum extent permitted by law, BFC shall have no liability to You in relation to your entering into and participation in this Prize Draw. For the avoidance of doubt, nothing in these Prize Draw T&Cs shall limit or exclude liability for death or personal injury as a result of BFC’s negligence, fraud or fraudulent misrepresentation or for any other liability which may not be excluded by law. h) You agree to reimburse BFC in respect of any losses suffered by BFC resulting from any claim made by a third party relating to your entry into the Prize Draw or from your violating of any applicable law or regulation. i) The invalidity or unenforceability of any provision of these Prize Draw T&Cs shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Prize Draw T&Cs shall otherwise remain in effect and shall be interpreted in accordance with their terms as if the invalid or illegal provision were not contained herein. j) The Prize Draw and these Prize Draw T&Cs will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. k) The surname and county of the winners will be made available to anyone who requests them by writing to [email protected] within three (3) months of the Closing Date. In the event they win, the winner may request their surname and county are not published or request for the amount of information being published to be reduced by emailing [email protected]. Without prejudice, the Promoters will provide this information to the Advertising Standards Authority on reasonable request. 8. Promoter a) BFC is the promoter of this Prize Draw.

Prize Draw Details

Prize Draw Terms and Conditions

1. Definitions

“BFC” means Brentford FC Limited, a company registered in England and Wales with company number 03642327 and whose registered office is at Vantage London, Great West Road, Brentford TW8 9AG;

“Closing Date” means the date and time on which the Prize Draw is closed for entries, as set out in the Prize Draw Details;

“Entry Criteria” means the criteria which entrants are required to meet in order to enter into the applicable Prize Draw, such criteria being set out in the applicable Prize Draw Details;

“Entry Material” means any entry material, including any creative material, which an entrant is required to submit in order to enter into the Prize Draw;

“Opening Date” means the date and time on which the Prize Draw is open for entries, as set out in the Prize Draw Details;

“Personal Data” means any personal data which BFC collects from entrants to a Prize Draw, such personal data to be set out within the applicable Prize Draw Details;

“Privacy Policy” means BFC’s privacy policy which can be found here: Privacy Policy | Brentford FC;

“Prize Draw” means the prize draw operated by BFC, as detailed in the applied Prize Draw Details;

“Prize Draw Details” means the table containing the details (including the Prize, eligibility criteria and Opening/Closing Dates) for the applicable Prize Draw;

“Prize Draw T&Cs” means these terms and conditions;

“Social Media Platform(s)” means any social media platform and/or its operator;

2. Eligibility

a) The Prize Draw is open to entrants who meet the Entry Criteria only. Where entry to the Prize Draw is age restricted, proof of identity may be required and must be provided on request.

b) Employees of BFC, their subsidiaries, partners, or their family members, or anyone else connected in any way with the Prize Draw, or helping to set up the Prize Draw, shall not be permitted to enter the Prize Draw.

c) All entries must be made directly by the person entering the Prize Draw.

d) If entry to the Prize Draw requires the submission of Entry Material, entrants confirm that they have the right to submit that Entry Material in the Prize Draw.

e) By entering the Prize Draw you confirm that all information submitted by you is true, current and complete.

3. Prize Draw Information, How to Enter and Selection Process

a) Entry is free but entrants should be aware that they may be subject to data charges depending on their own individual arrangements for internet access.

b) After the Closing Date no further entries to the Prize Draw will be permitted and any such entries received following the Closing Date shall be automatically disqualified.

c) No responsibility is accepted for entries not received for whatever reason, including for entries lost, delayed or corrupted, or due to computer error in transit, or where the Wifi at the Gtech Community Stadium is not working (in part or full) for any reason whatsoever.

d) Any entrant found to be using multiple accounts to enter the Prize Draw will be disqualified.

e) The winning entrants (first and second place) will be the eligible entrants with, respectively, the highest and second-highest in-game accuracy/score in the Piing Half-Time Shootout during the Competition Window, as recorded by the game platform and verified by BFC, and in accordance with these Prize Draw T&Cs.

f) The winner will be contacted using the contact details provided to BFC within the entry. The announcement of the winners of the Prize Draw will take place within 14 days of the Closing Date. Only the winners will be contacted.

g) Once confirmation of acceptance of the Prize has been received from a winner, BFC may then request further information from the winner, such as their full name, country of residence, postal address, email address, contact telephone number and proof of identity. Where the winner is 16 years old or under, parental consent will be required prior to personal data being shared.

h) Reasonable efforts will be made to contact each winner by BFC. If a winner: (i) cannot be contacted within 14 days of the Closing Date; (ii) fails to communicate their acceptance of the Prize by responding to BFC’s communication with the details required by BFC within 2 days of being contacted by BFC; or (iii) is unable to comply with these Prize Draw T&Cs, then BFC reserves the right to offer the Prize to the next eligible entrant drawn at random.

4. Personal Data

a) By participating in the Prize Draw, you acknowledge that your Personal Data will be made available to BFC and any third party administering the prize draw.

b) All Personal Data will be held and used by BFC in accordance with the BFC Privacy Policy. We may also use any Personal Data you provide to verify your age and identity.

5. Prize

a) BFC will be responsible for coordinating and delivering the Prize to the chosen winner subject to the winner providing any necessary details as required by BFC, including without limitation their postal address, email address etc.

b) The winner confirms that it will not utilise the Prize (or anything purchased using the Prize) for commercial purposes (for example but not limited to, the Prize cannot be resold or auctioned).

c) The Prize is subject to these Prize Draw T&Cs, and any further regulations relating to the use of the Prize, which may include (by way of example only) ticket terms and conditions of issue and applicable ground regulations. By accepting the Prize, thewinner agrees to comply with any and all applicable terms and conditions and/or regulations.

d) No cash alternative to the Prize will be offered. The Prize is non‐refundable and non‐transferable. The Prize is subject to availability. BFC reserves the right to substitute the Prize with another of equivalent value without giving notice.

e) BFC reserves the right in its sole discretion to withhold delivery of the Prize until proof of eligibility and/or identity requested by BFC has been confirmed. If such proof is not produced on request, BFC may disqualify an entrant from the Prize Draw. BFC reserves the right to disqualify any entrant that fails to meet the eligibility criteria.

f) The winner is responsible for ensuring they are able to accept the Prize as set out and in accordance with these Prize Draw T&Cs. In the event they are unable to do so, then BFC reserves the right to redraw the winner of the Prize.

6. Publicity and Use of Entry Materials

a) The winner may be asked to provide their consent to participate in reasonable publicity relating to this Prize Draw, including but not limited to having their name and disclosure of country of residence published with their entry and used for future promotional, marketing and publicity purposes in any media worldwide without notice or without any fee being paid and will co­‐operate with any other reasonable requests by BFC relating to any post‐winning publicity. The winner has the right to withdraw their consent as provided at any time by emailing [email protected].

b) Entrants allow BFC to use their Entry Material for any and all purposes whatsoever at any time in the future, and without payment, regardless of whether that entrant is drawn as the winner of the Prize Draw.

c) Entrants waive their right to assert moral rights over all Entry Material and accordingly BFC may use Entry Materials in the future without crediting the author.

7. General

a) By participating in the Prize Draw, you fully agree and accept these Prize Draw T&Cs together with any specific instructions and terms for such Prize Draw which may be mentioned on the relevant section(s) of BFC Website.

b) Where the Prize Draw is operated via a Social Media Platform(s), such Social Media Platform(s) shall in no way be deemed to be sponsoring, endorsing administering or associated itself with such Prize Draw. Further, the Social Media Platform(s) are each fully released by the entrant from all liability that may arise from any matter related to the Prize Draw and said Social Media Platform(s) may not be held liable for any claim arising from an entrant’s participation in the Prize Draw or taking up a Prize.

c) Any entrant must comply with any directions given to him or her by BFC including but not limited to any and all relevant laws, rules and regulations.

d) Any entrant who enters or attempts to enter the Prize Draw in a manner, which in BFC’s determination, is contrary to these Prize Draw T&Cs or is unfair, fraudulent or unjust to other entrants or is otherwise not in the spirit of the Prize Draw (including without limitation tampering with the operation of the Prize Draw, hacking, cheating, deception, or any other unfair playing practices such as intending to annoy, abuse, threaten, or harass any other entrants or BFC and/or any of its agents or representatives), may be rejected from the Prize Draw at BFC’s discretion.

e) BFC may cancel or amend the Prize, the specific terms for this Prize Draw communicated by BFC from time to time and/or thesePrize Draw T&Cs without prior notice and for any reason, including (without limitation) in the case of a manifest error. Any changes will be posted within these Prize Draw T&Cs and/or on appropriate BFC platforms (as BFC determines in its sole discretion).

f) BFC cannot guarantee that the services relating to the Prize Draw will be free from errors or omissions nor that they will be available, uninterrupted and/or in a fully operating condition. Without limiting clause 7(d), BFC reserves the right to modify, cancel, terminate or suspend the Prize Draw in whole or in part, at their sole discretion, if they believe the Prize Draw is not capable of being conducted as specified in these Prize Draw T&Cs or in the event of system failure, maintenance or repair, network issue, a virus, computer bug or unauthorised human intervention or any other cause that is beyond the reasonablecontrol of BFC that could corrupt or affect the administration, security, impartiality, or normal course of the Prize Draw,including, but not limited to the unavailability of the vote, poll, competition or Prize Draw entry platform before the ClosingDate, or for strike, lock‐out, labour dispute, illness, act of God, natural disaster, adverse weather conditions, war, riot, civil commotion, accident, epidemic or pandemic, malicious damage, fire, flood and/or storm, compliance with law or governmental order, rule, regulation or direction, breakdown of plant, machinery or transportation. BFC is not responsible for any loss or damage caused to you as a result of any of these occurrences.

g) To the maximum extent permitted by law, BFC shall have no liability to You in relation to your entering into and participation in this Prize Draw. For the avoidance of doubt, nothing in these Prize Draw T&Cs shall limit or exclude liability for death or personal injury as a result of BFC’s negligence, fraud or fraudulent misrepresentation or for any other liability which may not be excluded by law.

h) You agree to reimburse BFC in respect of any losses suffered by BFC resulting from any claim made by a third party relating to your entry into the Prize Draw or from your violating of any applicable law or regulation.

i) The invalidity or unenforceability of any provision of these Prize Draw T&Cs shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Prize Draw T&Cs shall otherwise remain in effect and shall be interpreted in accordance with their terms as if the invalid or illegal provision were not contained herein.

j) The Prize Draw and these Prize Draw T&Cs will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

k) The surname and county of the winners will be made available to anyone who requests them by writing to [email protected] within three (3) months of the Closing Date. In the event they win, the winner may request their surname and county are not published or request for the amount of information being published to be reduced by emailing [email protected]. Without prejudice, the Promoters will provide this information to the Advertising Standards Authority on reasonable request.

8. Promoter

a) BFC is the promoter of this Prize Draw.

This is an Agreement between You, and Brentford FC Limited (“Brentford”)

• Brentford may hire passenger carrying vehicles (each an “Official Coach”) from reputable coach operators (each such operator being a “Partner Operator”) to provide transport for Brentford supporters to and from away matches

• This service is the “Brentford Away Coach Service”.

The Brentford Away Coach Service is provided subject to Your agreement to these Terms and Conditions (the “Terms”).

If You do not comply with these Terms, Brentford may refuse to permit You to travel with (or eject You from) an Official Coach. In addition, You may be banned from travelling again as part of the Brentford Away Coach Service. Further, Brentford may ban You from attending future Brentford fixtures.

1. You must be a supporter of Brentford, and a Bees Account Holder/Season ticket holder to travel with the Brentford Away Coach Service. No supporters of the opposition are permitted to travel using the Brentford Away Coach Service.

2. Supporters under the age of 18 are not permitted to use the Brentford Away Coach Service without supervision from an accompanying adult or guardian. Children and young people travelling using the Brentford Away Coach Service shall always be the responsibility of the adult or guardian they are travelling with.

3. Reservations for travel as part of the Brentford Away Coach Service will be made available by Brentford in the relevant purchase window as described on Brentford website ticketing areas and will be available to purchase at the same time as match tickets are made available. Please note the sales window for away coach travel purchase windows will close at least 14 days before the fixture date. Successful reservations will be confirmed by email to You shortly after payment has been received.

4. When making a reservation for another individual to travel with You using Brentford’s Travel Scheme, You must ensure each individual reservation is assigned to a named Bees Account Holder who will be travelling. If your ticket was purchased by someone else, you agree that that person who bought the ticket was acting as your agent. Group bookings under one name are not permitted. If You make a reservation on behalf of another person, You are responsible for bringing these Terms to their attention prior to travel, and obtaining their agreement to its provisions, and You shall be jointly and severally liable for any breaches of these Terms by any such individuals.

5. Reservations to travel with the Brentford Away Coach Service are personal and non-transferable. Such reservations permit You to make the journeys on the Brentford Away Coach Service at the times and dates stated on the confirmatory email, and no other journeys.

6. You are responsible for checking that the details of Your reservation are correct as soon as You receive the emailed confirmation of a successful reservation. If You do not inform Brentford of any errors in respect of Your reservation within the earlier of two working days after You receive Your reservation containing confirmation by email of the date andl departure time of the Official Coach, then You are deemed to accept that the details of Your reservation are correct. To communicate with Brentford about any aspect of Your reservation, please contact us on [email protected] or by phone 020 8847 2511, option 1.

7. Each Official Coach will have a designated steward who is responsible for Your safety. You must comply with the reasonable instructions of the steward and coach operator on the journey, including, for the avoidance of doubt, those instructions relating to safety, compliance with any Government guidelines and/or any other reasonable instructions to help ensure a safe and enjoyable journey is experienced by all passengers.

8. You (and all individuals using the Brentford Away Coach Service using tickets You have bought on their behalf) must: - Carry with You Your travel reservation details and match ticket at all times. - Carry photographic ID. - Use the bins provided for Your rubbish prior to disembarking from Your coach. - Wear a seatbelt whilst You are seated for the duration of the journey (unless You are travelling with a valid seat belt exemption certificate, when You shall comply with the instructions of the steward and/or driver to ensure the safety of You and Your fellow travellers). - Comply at all relevant times with Brentford's Acceptable Behaviour Policy available here.

9. You must not: - Smoke (to include vaping or other electronic cigarettes). - Carry or consume alcohol on the coach. This is a criminal offence under The Sporting Events (Control of Alcohol) Act 1985). - Use or be in possession of illegal substances. - Carry and object capable of being considered or used as a weapon on the coach, including without limitation firearms ammunition, knives (or other sharp objects). - Bring hot food or hot drinks on the coach save with the consent of the steward or coach driver. - Behave in a way which might bring the name and/or reputation of Brentford in disrepute. - Participate in foul, abusive or threatening behaviour, nor must You behave in any way which is indecent, racist, bullying, homophobic, obscene and/or otherwise discriminatory. - Listen to music through speakers. Brentford mention this specifically to avoid disturbing the driver or Your fellow passengers. Listening to music through headphones is permitted. - Display any bill, poster or placard whilst on an Official Coach without the consent of the steward. - Distract or disturb the driver whilst the vehicle is moving.

10. If the driver, or a steward believes You are under the influence of alcohol or drugs You may be refused travel on an Official Coach. Alcohol and illegal drugs are not permitted on Official Coaches. This is a criminal offence, and You may be arrested for unlawful behaviour. Passengers will be checked by the coach stewards prior to boarding. Refusal to comply with any such request will mean individuals are not allowed to travel. If You are found to be in possession of alcohol and/or illegal drugs, You will be refused travel.

11. If You are sick on the coach, leave it untidy, or otherwise cause any damage to the Official Coach, You agree that You will be responsible for all such cleaning and/or repair costs. You will indemnify Brentford for any costs that Brentford may incur in relation to any such cleaning and/or repair costs. You may, depending on the circumstances be ejected from the Official Coach and refused onward travel.

12. Where You have been refused travel as a consequence of Your breach of this Agreement, You will be solely responsible for any and all costs of further travel and any other losses, costs or expenses You may suffer from the point where You have been refused travel to Your ultimate destination.

13. You may bring a small day bag on board an Official Coach. You are responsible for checking whether the away ground You are visiting has any luggage restrictions. You may be offered the opportunity to leave Your belongings on an Official Coach if the driver is happy with this. However, this is at Your own risk. Brentford and/or stewards on board will not be liable for any lost or stolen belongings You may choose to leave on the coach whilst You are not present.

14. In case of lost property, please contact Brentford by email. at [email protected] or by phone 020 8847 2511, option 1.

15. Service or break stops - if a stop is scheduled, please ensure You take note from the coach steward how long the Official Coach will stop to avoid being left behind. Service and break stops are at the sole discretion of the coach driver and/or steward. If You are left behind because of Your failure to return to the coach at the correct time, Brentford shall have no responsibility for any additional costs, expenses or losses You may incur as a result of You missing the departure of the Official Coach. Service stops are intended to be for toilet breaks only.

16. It is important, and You agree to arrive at any designated pick-up point at least 15 minutes prior to the stated departure time. The Official Coach will depart promptly when going to and parting from an away game as quickly and as safely as possible. It is Your responsibility to join the Official Coach at the stated time, and in the place stated as the departure point. Failure to be at the departure point at the correct time will result in an assumption that You will be making Your own way to the destination. The Official Coach will therefore not wait for You if You are late and Brentford will not take any responsibility for Your welfare or any losses or costs incurred by You if You do not arrive on time for departure. You must go directly to Your designated Official Coach straight after the final whistle, to avoid missing Your return journey.

17. If You no longer wish to travel using a reservation You have purchased for the Brentford Away Coach Service, You will only be entitled to a refund where the match has been postponed from its original fixture date or cancelled.

18. Brentford reserve the right to refuse any booking in the absence of a doctor’s certificate confirming that You are fit to travel.

19. You are responsible for obtaining appropriate travel insurance that You consider may suit Your needs for travelling with Brentford’s Away Coach Service.

20. Provision of the Brentford’s Away Coach Service may be affected by Circumstances beyond Brentford’s Reasonable Control. Circumstances beyond Brentford’s Reasonable Control includes any circumstances which have an impact on Brentford (or any Partner Operator’s) ability to provide the Brentford’s Away Coach Service which are beyond Brentford’s reasonable control, which includes (without limitation) matters such as: war or terrorism, threats of war or terrorism, riot or local disturbance or unrest, breakdown or mechanical problems suffered by an Official Coach (where not caused by Brentford’s negligence), accidents or other incidents on or affecting roads including without limitation unforeseen traffic delays, road works or congestion, adverse weather conditions, actions by or compliance with the requests or recommendations of the Police, HM Customs or any other Governmental authority, cyber-attack, strikes/industrial action, vandalism, delays caused by the actions (or inactions) of other passengers, pandemic or epidemics or illnesses of any description, bankruptcy, insolvency or cessation of trade of any Partner Operator and any other. circumstances outside Brentford’s reasonable control

21. Brentford shall not be liable to You or any third party for any loss, damage, liability, cost or expense suffered by You or any third party as a result of any alteration, cancellation or withdrawal of any aspect of Brentford’s Away Coach Service by Brentford, or any delay to any such service, or termination of any such service caused by Circumstances Beyond Brentford’s Reasonable Control.

22. Notwithstanding the provisions of Clause 21 above, Brentford also excludes liability for loss, injury or damage to persons/property suffered by You whilst travelling as part of the Brentford Away Coach Service except in respect of (i) death or personal injury resulting from the negligence of Brentford, (ii) Brentford’s fraud and/or (iii) any other liability of Brentford which cannot be excluded under applicable law.

23. Brentford will treat any personal information You may provide to Brentford in accordance with Brentford’s Privacy Policy, and all applicable law.

24. If You have any questions regarding Your booking, please contact Brentford by email at [email protected] or by phone 020 8847 2511, option 1.

25. This Agreement is governed by the laws of England and Wales and subject to the jurisdiction of the English Courts.

All bookings placed with BRENTFORD FC LIMITED ("the Club”’) for Premium Seat Holder, will be governed by these terms and conditions (the Terms). These Terms will create the contract between the Premium Seat Holder and the Club for the purchase of the Licence Agreement (the Agreement). Each Applicant should therefore read this Agreement carefully before confirming the order, as the Agreement explains each party’s legal rights, important information about the Agreement and how the Premium Seat Holder’s application will be dealt with.

1 DEFINITIONS

1.1 IN THIS AGREEMENT the following expressions shall have the meanings shown.

Board means the Board of directors of the Club;

Brentford B means the Club’s B Team from time to time;

Business Days a day, other than a Saturday, Sunday or public holiday in England, when banks in London are open for business;

Catering Service Provider means any person or organisation to whom catering rights in the Hospitality Areas have been franchised or assigned;

Club means the Club granting the Rights, being, Brentford FC Limited (Company No. 3642327);

Cooling Off Period means the period starting on the Commencement Date and expiring on the date which is five days from the Commencement Date (or, if the Premium Seat Holder is a consumer, expiring on the date which is 14 days from the Commencement Date);

Commencement Date means the date of signature of this Agreement;

Common Areas means the roads, footpaths, lifts, stairs, escalators, reception areas and concourses necessary for access to and egress from the Designated Areas;

Competitions means the Premier League, English Football League, the Football Association Cup, the English Football League Cup Competition, the UEFA Champions League and the UEFA Europa League; Conference League

Corporate Premium Seat Holder means a Premium Seat Holder which is a limited company, limited liability partnership, other incorporated entity or any Premium Seat Holder whatsoever that has applied for Premium Seat Holder otherwise than in the capacity of an individual;

Data Protection Laws the General Data Protection Regulation and the enacted version of the Data Protection Act 2018 together with any other laws applicable to the protection or processing of personal data in effect from time to time;

Designated Areas means the allocated Seats in the Stadium shown on the Seating Plan and the Hospitality Areas on the Application. (as designated by the Club at its absolute sole discretion);

First Team means the first XI men’s football team representing the Club;

First Match Date means the date upon which a Premium Seat Holder can attend the first Relevant Event occurring at the Stadium using their Licence Agreement to attend such Relevant Event:

Ground Regulations means the Club’s ground regulations applicable to the Stadium, as amended from time to time at the Club’s sole discretion, which will be displayed at the Stadium and available at www.brentfordfc.com/policies-and-regulations and which are incorporated into this Agreement;

Home Matches means all home football matches to be played by the First Team at the Stadium during any Season in any of the Competitions;

Hospitality Areas means the designated areas allocated to Premium Seat Holders as per the Licence Agreement;

Individual Premium Seat Holder means a Premium Seat Holder who is an individual (i.e. who is not a company) and includes a partnership of less than four Licence Agreement;

Licence Agreement means the annexed Licence Agreement setting out the Term, the Licence Fee, Monthly Payment and all other terms agreed during the booking process in respect of the Premium Seat Holder(s);

Licence Fee means the upfront joining fee which is payable as set out during the sales process payable in accordance with these Terms;

Premium Seat Holder means the Premium Seat Holder by which the Club grants the Licence Agreement to a Premium Seat Holder;

Premium Seat Holder Benefits means all the benefits listed at Schedule 1;

Monthly Payment means a monthly instalment of the Licence Fee, which is payable in such amounts and frequency as set out during the sales process and confirmed on the Licence Agreement(s);

Opening Hours means such periods during which the Stadium remains open in connection with each Relevant Event, which is typically 2.5 hours prior to kick-off and 1 hour after full time of a Relevant Event, provided that the Opening Hours in respect of the Hospitality Areas shall not in any event exceed the hours permitted for the use of these by Relevant Legislation and/or any Regulations relating to the Designated Areas;

Regulations means the provisions from time to time of the general safety certificate applying to the Stadium, the bye-laws, rules, regulations, orders, directions, codes of practice and other guidelines of the London Borough of Hounslow, the Metropolitan Police Service, the London Fire Brigade, the Footballing Licensing Authority, The Football Association Limited (FA), the Federation Internationale de Football Association (FIFA), the Union des Associations Européennes de Football (UEFA), the European Commission and any other authority or organisation that has jurisdiction or authority in relation to the holding of Home Matches from time to time;

Relevant Events means all ticketed Home Matches and B Team matches which are to take place at the Stadium;

Relevant Legislation means any Act of Parliament and any European Community Legislation or decree or any other legislation or decree having effect of law of the United Kingdom and reference to “Relevant Legislation” shall include any statutory modification or re-enactment for the time being of any enactment and any orders or regulations permissions or directions made or issued under it or any enactment replaced by it or deriving validity from it.

Rights means the rights set out in Schedule 1;

Seat(s) means the Seat(s) allocated to the Premium Seat Holder by the Club as designated on the Seating Plan;

Seating Plan means the plan of the Seats available for inspection at the Stadium and provided to the Premium Seat Holder during the sales process;

Season means the football season, usually commencing on the 1st August and continuing up to and including the last day of the third week of May in the next calendar year;

Stadium means the new Brentford Community Stadium, or such other name as it may become known, where the First Team plays its Home Matches and which is located at Lionel Rd South, Brentford, London TW8 0JA (or any new designated postcode);

Term means, unless terminated earlier in accordance with this Agreement, from the Commencement Date until 2071 for which the Premium Seat Holder has use of the Designated Area and the Seat(s) commencing on the First Match Date as set out in the Licence Agreement;

Ticket(s) means any stadium access ticket, e-ticket, voucher, booklet, card, or other accreditation for Hospitality Area access, or other such entry materials which are provided by the Club to the Premium Seat Holder to enable the Premium Seat Holder to exercise the Rights and Premium Seat Holder Benefits;

Ticket Holder means any person other than the Premium Seat Holder who is in possession of a Ticket made available to them by the Premium Seat Holder pursuant to this Agreement; and

Womens Team means the Club’s Womens team from time to time.

2. SALES PROCESS

2.1 To purchase Premium Seat Holder, the individual shall complete, sign and return the Licence Agreement to the Club.

2.2 The individual agrees that by returning the signed Licence Agreement to the Club to be bound by the terms of this Agreement from the Commencement Date and shall only become a Premium Seat Holder when all of the following occur:

2.2.1 the first Licence Fee has been paid in full by the Applicant;

2.2.2 the Licence Agreement has been fully completed and signed;

2.2.3 the Club has notified the individual in writing via email that the Licence Agreement has been confirmed; and

2.2.4 the Stadium has been issued with safety certification by the relevant authorities including the London Borough of Hounslow, in order to allow the playing of Home Matches.

2.3 These Terms are non-negotiable. If the individual and/or business would like to change or amend the details submitted on the Licence Agreement, they must contact Premium Services via email at [email protected], by phone 020 8380 9930 or in person at the Club’s offices at 6th Floor, 27 Great West Road Brentford TW8 9BW.

3. PREMIUM SEAT HOLDERS

3.1 Premium Seat Holders are sold subject to availability and in the Club’s sole discretion and the Club expressly excludes all liability for any loss, expense or other type of claim arising as a result of any unsuccessful attempt to sign up to a Licence Agreement.

3.2 The payment of the relevant Licence Fee will entitle the Premium Seat Holder to a Licence Agreement for the Term, unless this Agreement is terminated according to its terms.

4. FEES AND PAYMENTS

4.1 The Premium Seat Holder agrees to pay the Licence Fee, specified on the Licence Agreement immediately on delivery of the completed Licence Agreement to the Club.

4.2 Subject to the individual and/or business meeting the criteria set under these Terms, the Club will process and send a confirmation email as soon as reasonably practicable after receipt of the completed Licence Agreement. The Club may accept or reject applications in its absolute discretion.

4.3 Upon being approved as a Corporate Premium Seat Holder by the Club:

4.3.1 the Corporate Premium Seat Holder shall, subject always to clause 4.5. pay the Monthly Payments to be settled as consecutive monthly Direct Debits for the length of the Term deducted from its designated bank account, with the first Monthly Payments payable one month before the First Match Date on the 1st of the month or within 14 days of receiving an invoice from the Club whichever is earlier (save where otherwise stated on the Licence Agreement).

4.3.2 Monthly Payments where the Premium Seat Holder is a Corporate Premium Seat Holder are a fixed amount for the Term of the agreement save for:

(A) upon confirmation of the Club’s relegation, whereupon the Monthly Payments will decrease by 25% per month, such decrease commencing on the next 1st of July payment date.

(B) upon confirmation of the Club’s promotion, whereupon the Monthly Payments will increase by 25% per month, such increase commencing on the next 1st of July payment date; or

4.4 Upon being approved as an Individual Premium Seat Holder by the Club:

4.4.1 the Individual Premium Seat Holder shall pay the Monthly Payments to be settled as consecutive monthly Direct Debits for the length of the relevant Season deducted from its designated bank account, with the first Monthly Payments payable one month before the First Match Date on the 1st of the month or within 14 days of receiving an invoice from the Club whichever is earlier (save where otherwise stated on the Licence Agreement).

4.4.2 the Individual Premium Seat Holder will be given the opportunity to apply to pay for the Licence Fee for each Season during the Term by Monthly Payments. However, neither the Individual Premium Seat Holder nor the Club is under a commitment for those fees to be paid by Monthly Payments for any period which extends beyond the current Season.

4.5 Each Corporate Premium Seat Holder shall have the option to pay the Licence Fee in full in a single amount instead of by way of Monthly Payments. Where the Corporate Premium Seat Holder chooses to pay by a single upfront payment the Club will issue an invoice for the Licence Fee and Licence Fee which will be payable, by such method as the Club shall reasonably require, within 14 days of its date.

4.6 All Licence Fees and Monthly Payments are exclusive of VAT and the Club reserves the right to charge an administrative fee on payments made using certain payment methods. Information of any such charges will be made available by the Club and it is the responsibility of the Premium Seat Holder to check payment information carefully. A valid receipted VAT invoice will be issued by the Club monthly within 7 days of receipt of each payment in each month.

4.7 Subject to:

4.7.1 receipt by the Club in cleared funds of the Licence Fee and the Monthly Payments;

4.7.2 the Premium Seat Holder's adherence to these Terms; and

4.7.3 purchase of the Licence Agreement shall entitle the Premium Seat Holder to receive the Rights and Premium Seat Holder Benefits for the duration of the Term.

4.8 In the event that a Premium Seat Holder fails to pay the applicable Monthly Payment on the due date or any other payment due under or in respect of this Agreement on the due date for payment (a Late Payment), then in addition and without prejudice to the Club’s right to terminate this Agreement under clause 12.5.6 and/or refuse entry under clause 7.2, the Club may charge interest to the Premium Seat Holder on the overdue amount at the rate of 3% a year above the base lending rate of Barclays Bank PLC from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment.

4.9 In the event that a Premium Seat Holder fails to pay the applicable Monthly Payment on the due date then, without prejudice to any other rights the Club has under this Agreement, the Club may at its discretion refuse entry to the Stadium pending payment by the Premium Seat Holder of all outstanding amounts due and payable.

5. SEAT ALLOCATION and DESIGNATED AREAS

5.1 The location of each Seat will be agreed between the Club and the Premium Seat Holder in accordance with the Seating Plan. The block, row and seat number of the Premium Seat Holder’s Seat(s) is shown on the Ticket which will be provided to the Premium Seat Holder prior to the First Match Date.

5.2 During the Term, the location of, and access to, any part of the Stadium and the Designated Area may be improved, altered or modified at any time by the Club where this is required for operational reasons (for example and without limitation, to facilitate the refurbishment or redevelopment of certain areas of the Stadium). The location of the Premium Seat Holder’s Seat(s) may therefore be subject to change, but any such change will be notified to the Premium Seat Holder by the Club.

5.3 If the Club determines that all or any relevant part of the Stadium or the Designated Area is unavailable due to:

5.3.1 health and safety requirements, the Ground Regulations or other Regulations;

5.3.2the need for repairs or alterations to be made to the Stadium, the Designated Areas (or any relevant part) or any fixtures or fittings therein and such repairs or alterations are in the Club’s opinion necessary or desirable; or

5.3.3 any other requirements deemed necessary at the Club’s sole discretion,

the Club will use its reasonable endeavours to provide the Premium Seat Holder, with alternative seating elsewhere in the Stadium or, where the Stadium is unavailable, such other stadium where the First Team plays its home football matches in any competition (in which case the terms of this Agreement shall apply equally to such seats and such stadium), for each of the Premium Seat Holder’s Seat(s) which is unavailable.

5.4 Where it is necessary to relocate a Premium Seat Holder’s Seats under this clause 5, the Club will use reasonable endeavours to keep all Premium Seat Holder Seats purchased together in the same area.

6. TICKETS

6.1 Tickets are issued subject to the Ticket terms and conditions of use in force from time to time, the current version of which is set out online at www.brentfordfc.com/terms-conditions/.

6.2 Admittance to the Stadium and the Designated Areas, shall only be permitted upon the satisfactory production by a Premium Seat Holder or Ticket Holder of a valid Ticket. Any person seeking to use a Ticket on more than one occasion at the same Relevant Event or which has been cancelled or suspended may be considered to be a trespasser and may be refused entry to, or ejected from, the Stadium and such acts shall be deemed a breach of these terms and conditions and the provisions of clause 11 shall apply.

6.3 All Tickets issued by the Club remain the property of the Club and must be returned to the Club immediately upon request.

6.4 Premium Seat Holders must notify the Club immediately in the event that a Ticket is lost or stolen. The Club may, in its absolute discretion, provide duplicate Tickets and reserves the right to charge a fee of £50 for the issue of any such replacement.

6.5 No one under the age of 16 shall be permitted to enter the Designated Area unless accompanied by an adult.

7. RE-SALE, TRANSFER AND ASSIGNMENT

7.1 The rights of the Premium Seat Holder under this Agreement and any Premium Seat Holder are personal to Premium Seat Holders and a Premium Seat Holder shall not, without the prior written consent of the Club, assign, transfer, sell, offer to sell, novate, licence, hire, grant or dispose of any of his/her rights under this Agreement (or any interest in such rights) to any other person save as provided for in this Agreement.

7.2 The Premium Seat Holder may permit a Ticket Holder, for no charge or commercial gain whatsoever to the Premium Seat Holder, to use a Ticket and to enjoy the Rights provided to the Premium Seat Holder pursuant to this Agreement on a Relevant Event by Relevant Event basis provided that:

7.2.1 the Premium Seat Holder shall remain liable for the acts and omissions of the Ticket Holder;

7.2.2 any use by a Ticket Holder of a Ticket is provided subject to the terms of this Agreement which will (save for any rights to transfer under this paragraph) apply to and bind that Ticket Holder as if he/she had entered into this Agreement (and the Premium Seat Holder must inform the Ticket Holder of this);

7.2.3 and any breach of this Agreement by a Ticket Holder shall be deemed to be a breach by the Premium Seat Holder themselves.

7.3 Premium Seat Holder is personal to a Premium Seat Holder and Premium Seat Holders shall not be entitled to transfer their Premium Seat Holder (“Premium Seat Holder Transfer”), along with all rights and benefits to another named individual or company, without the Club’s prior written approval (at its absolute discretion). The Club retains the right to deny the Premium Seat Holder Transfer if it reasonably suspects that the transfer will be to the Club’s detriment. If the Club is willing to accommodate the proposed Premium Seat Holder Transfer, the Premium Seat Holder shall:

7.3.1 inform the Club of the Premium Seat Holder Transfer and comply with the Club’s reasonable instructions and directions to effect such Premium Seat Holder Transfer at the Premium Seat Holder’s own cost;

7.3.2 ensure that the individual who will receive the Premium Seat Holder Transfer completes an Licence Agreement; and

7.3.3 once the Club has approved the named individual or company (the “Transferee”), the Premium Seat Holder must pay the Club prior to the Premium Seat Holder Transfer being processed, an administration fee of £100 per Premium Seat Holder, plus £50 per Seat (if the Premium Seat Holder includes multiple Seats), plus VAT for the production of a new Premium Seat Holder and Tickets to be issued in the new Premium Seat Holder’s name.

7.4 Upon a transfer taking effect pursuant to clause 7.3 the Transferee shall become entitled to enjoy the Rights previously enjoyed by the transferring Premium Seat Holder, become liable for all of the transferring Premium Seat Holder’s liabilities under this Agreement and otherwise be subject to the terms and conditions of this Agreement. For the purposes of this Agreement, with effect from a transfer being agreed to by the Club, all references to the Premium Seat Holder shall be construed as references to such Transferee. For the avoidance of doubt, a Premium Seat Holder Transfer must include transfer of all Premium Seat Holder and associated Premium Seat Holder Benefits to a Transferee and cannot be any part transfer or transfer elements of a Premium Seat Holder.

7.5 The unauthorised sale or disposal of any Ticket obtained by the Premium Seat Holder (or any other Ticket Holder) under this Agreement may amount to a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. The Club will inform the police if it becomes aware, or has reasonable suspicions that any Ticket obtained by the Premium Seat Holder (or any other Ticket Holder) under this Agreement has been sold illegally. If the Premium Seat Holder is convicted of a ticket touting offence, or we reasonably suspect the Premium Seat Holder to have committed such an offence, the Club will notify Premier League and/or English Football League (as applicable), who may in turn notify other clubs in the relevant league, and/or the UK Football Policing Unit. The information that the Club shares may include your personal details, information about the offence and about ticket purchases (including payment details). The Club will use this to identify and prevent ticket touting offences and disorder at matches.

7.6 Upon notification of the death of a Premium Seat Holder, should the Premium Seat Holder so bequeath it in their last will and testament or should the immediate family of the Premium Seat Holder so request, the name and address of the Premium Seat Holder can be transferred into the name of a new, immediate family member at no charge, subject to the sole discretion of the Club. Should the change in name and address be requested for a non-family member, an administration fee will apply as per Clause 7.3.3.

8. OBLIGATIONS OF THE PREMIUM SEAT HOLDER

8.1 The Premium Seat Holder shall and shall procure that the Ticket Holder shall:

8.1.1 comply with all rules and regulations imposed by the Club and/or any Football Authority from time to time in respect of the admission to, and attendance at, the Stadium, including, without limitation, the Ground Regulations and any restrictions imposed by the police or any other relevant authority in relation to any Home Match or other Relevant Event from time to time;

8.1.2 not do anything which may cause a nuisance or annoyance to the Club or to any other Premium Seat Holders in the exercise of the Rights, as determined in the absolute discretion of the Club;

8.1.3 not engage in any abusive, dangerous or other unacceptable and/or discriminatory behaviour in any form (whether physical, verbal or other) nor treat the Club staff or any other person (including any other Premium Seat Holders of Designated Area, spectators or visitors to the Stadium or local residents) in a threatening or abusive manner;

8.1.4 use the Designated Area and the Stadium in a proper and lawful manner and according to the Ground Regulations in regard to entry to the particular Designated Areas under the Licence Agreement;

8.1.5 pay all charges incurred by the Premium Seat Holder in respect of catering services in accordance with the conditions for payment specified from time to time by the catering provider;

8.1.6 not bring food or drink for consumption into the Designated Areas nor bring into the said areas any substance, material or item which is in contravention of the Ground Regulations including any item of an objectionable nature as determined in the absolute discretion of the Club;

8.1.7 ensure that neither the Designated Area (or any part thereof) nor any other part of the Stadium to which the Premium Seat Holder or Ticket Holder may be granted access are damaged (fair wear and tear excepted); and

8.1.8 notify the Club of any change of address of the Premium Seat Holder from time to time within 30 days of such change.

8.2 The Premium Seat Holder shall not use or seek to profit, and shall procure that the Ticket Holder shall not use or seek to profit from any Ticket or any other benefit provided by virtue of the Premium Seat Holder entering into this Agreement:

(i) by offering the Ticket as a gift or prize in any promotion, raffle or competition or in relation to any commercial or promotional activities without prior written consent of the Club at its sole discretion; or

(ii) in contravention or breach of any provision of the Bribery Act 2010.

8.3 The Premium Seat Holder shall not make, and shall procure that the Ticket Holder does not make, without prior written consent of the Club, any public statement or announcement linking, or implying any relationship between, or engage in any marketing, advertising or promotional activity which links or implies any relationship between the Premium Seat Holder or any Ticket Holder and the Club.

8.4 The Club may exclude or remove from the Designated Area and/or the Stadium, temporarily or permanently, any Premium Seat Holder or Ticket Holder who the Club reasonably suspects:

8.4.1 to be prohibited (by law or otherwise) from attending the Stadium or any other sporting venue in the world;

8.4.2 in its sole discretion, to be in breach, is likely to breach, or has breached, this clause 8 or any other provision of this Agreement and/or any other terms and conditions, rules, laws or regulations applicable to entry to the Stadium;

8.4.3 and, for the avoidance of doubt, the behaviour of any Premium Seat Holder and/or Ticket Holder which results in the Club excluding them or removing them from the Designated Area and/or the Stadium shall be deemed a breach of these terms and conditions and the provisions of clause 11 shall apply.

8.5 Premium Seat Holders are responsible for the behaviour of other Ticket Holders they invite to use the Designated Area as a guest or in accordance with clause 7.2 and may have their Premium Seat Holder suspended or withdrawn if any of the Ticket Holders act in breach of this clause 8.

9. DATA PROTECTION

9.1 For the purposes of Data Protection Laws, the Premium Seat Holder acknowledges that the Club shall hold, process and share personal data relating to the Premium Seat Holder in accordance with the privacy notice provided to the Premium Seat Holder.

9.2 The Club may update and amend the privacy notice applicable to the Premium Seat Holder from time to time. A copy of the current, and any updated, privacy notice(s) applicable to the Premium Seat Holder can be found at www.brentfordfc.com/website-privacy-policy/

10. LIMITATION OF LIABILITY

10.1 The Club shall not have any liability to a Premium Seat Holder for any failure to provide or the delay in carrying out any of the Club's obligations under this Agreement as a result of events or matters outside of its reasonable control.

10.2 The Club shall not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if at the time the contract was made, both the Premium Seat Holder and the Club knew it might happen, for example, if the Premium Seat Holder discussed it with the Club during the sales process.

10.3 Notwithstanding clause 10.2, the Club shall not be liable for any business losses. If the Premium Seat Holder's purchase of the Licence Agreement is for any commercial business purposes (or where the Premium Seat Holder is not acting as a consumer) the Club shall not have any liability to a Premium Seat Holder (and/or the Ticket Holder) for any loss of profit, loss of business, business interruption or business opportunity, indirect, special or consequential loss or damage.

10.4 Where the Premium Seat Holder is not acting as a consumer the aggregate liability of the Club to the Premium Seat Holder and/or the Ticket Holder in connection with this Agreement, whether in contract or tort or otherwise shall not exceed the aggregate amount paid under the Licence Fee for the current Season paid by the Premium Seat Holder.

10.5 The Club shall not have any liability to a Premium Seat Holder and/or the Ticket Holder for any late delivery or non-delivery of any Ticket, replacement tickets, documents or other materials resulting from the actions or omissions of any postal service provider.

10.6 The Club shall not be liable for the delay, postponement or rescheduling of any Home Match for whatsoever reason.

10.7 The Club shall take all reasonable precautions for the security of the property of Premium Seat Holders and other Ticket Holders, but property that is left unattended is at the owner's risk.

10.8 Nothing in these Terms shall exclude or limit the Club’s liability for:

10.8.1 fraud or fraudulent misrepresentation by the Club;

10.8.2 death or personal injury caused by its or any of its officers’, employees’ or agents’ negligence; or

10.8.3 any other matter in respect of which liability cannot be excluded or limited under applicable law.

10.4 All terms of this Agreement are subject to the provisions from time to time of the Relevant Legislation and the Regulations. In the event of any conflict or inconsistency between the terms of any Relevant Legislation or Regulation and this Agreement, the Relevant Legislation or Regulation will prevail. The Club will not be in breach of this Agreement by reason of compliance with the Relevant Legislation and Regulations.

11. TERMINATION

11.1 A Premium Seat Holder may cancel their Licence Agreement at any time during the Cooling Off Period, in which case the Premium Seat Holder will receive a full refund of the Licence Fees already paid and will not be required to make any further payment in respect of the Licence Agreement. Where the Premium Seat Holder is a consumer, the Cooling Off Period is in place of the general “cooling off” right provided by applicable legislation (which does not apply due to the nature of the Premium Seat Holder) but does not affect the Premium Seat Holder’s other legal rights.

11.2 Except in the circumstances described in clause 11.1 or as otherwise expressly provided for in these terms, Licence Fees are non-refundable and non-transferable and, once the Cooling Off Period has expired, the Club is under no obligation to refund the whole or any part of the Licence Fee or any other fee paid by the Premium Seat Holder to the Club where the Premium Seat Holder (and/or associated benefits) is terminated or suspended for any reason (whether by the Premium Seat Holder or by the Club).

11.3 Licence Fees, as the case may be, are non-refundable and non-transferable and once a Licence Agreement is purchased (save where otherwise provided for in these terms) the Club is under no obligation to refund the whole or any part of the Licence Fee or any other fee paid by the Premium Seat Holder to the Club if the Premium Seat Holder decides to cancel their Licence Agreement or if the Licence Agreement is suspended or terminated by the Club in accordance with these terms and conditions. In the event that the Premium Seat Holder terminates the Licence Agreement for any reason whatsoever, the Premium Seat Holder is obliged to make the Monthly Payments until the end of the current Season. The Club will use reasonable endeavours to resell the Licence Agreement and, where successful, the Premium Seat Holder will no longer be liable to make the Monthly Payments.

11.4 Without prejudice to the other terms and conditions in this Agreement, the Club shall be entitled to either (i) suspend the operation of this Agreement and the Premium Seat Holder’s Rights and Premium Seat Holder Benefits without refund until further notice; and/or (ii) terminate this Agreement with immediate effect by way of written notice to the Premium Seat Holder in the event that:

11.4.1 the Premium Seat Holder (or any other Ticket Holder) breaches any of these terms and conditions or otherwise misuses the Premium Seat Holder;

11.4.2 the Premium Seat Holder is at any time, or any other Ticket Holder is, at the time they enter the Stadium, subject to a banning order or other order prohibiting them from entering the Stadium or any other sporting venue in the world;

11.4.3 the Premium Seat Holder (or any other Ticket Holder) is found guilty of a criminal offence in connection with their behaviour in the Stadium or any other stadium;

11.4.4 (being a body corporate) there is a change of control of the Premium Seat Holder (within the meaning of section 840 of the Income and Corporation Taxes Act 1988), or application for an order is made, or resolution passed, for the winding up of the Premium Seat Holder, application for an administration order is made, a provisional liquidator, receiver, administrative receiver or administrator is appointed, or a voluntary arrangement is proposed, in each case, in respect of the Premium Seat Holder (or over all or any of its assets) or any event analogous to any of the foregoing occurs in respect of the Premium Seat Holder in any jurisdiction;

11.4.5 (being a partnership) the Premium Seat Holder is dissolved or any event analogous to a dissolution occurs in respect of the Premium Seat Holder in any jurisdiction (excluding a dissolution of the Premium Seat Holder (i) if and to the extent that it relates only to the conversion of the Premium Seat Holder to a solvent UK limited liability partnership (the LLP), and (b) the LLP enters into an agreement with the Club with respect to the Seat(s) on identical terms to this Agreement or any event analogous to any of the foregoing occurs in respect of the Premium Seat Holder in any jurisdiction; or

11.4.6 the Premium Seat Holder fails to pay when due the Monthly Payment or any other amount payable by them under this Agreement or any other agreement between the Premium Seat Holder and the Club.

11.5 The Premium Seat Holder shall reimburse the Club against all costs, expenses and losses (including any and all interest, penalties, fines, and all legal and other professional costs and expenses) suffered or incurred by the Club arising as a result of any breach of these terms and conditions by the Premium Seat Holder (or any other Ticket Holder) of any of these terms and conditions.

12. NOTICES

12.1 Any notice required to be served by either party on the other party pursuant to this Agreement shall be in writing and delivered personally or sent by first class pre-paid post. In the case of the Premium Seat Holder to the address specified on the Licence Agreement or such other address as may from time to time be notified by the Premium Seat Holder to the Club in writing (email to suffice) and in the case of the Club or an assignee of the Club at its registered office (or such other address as has been notified by the Club to the Premium Seat Holder in writing). Any such notice shall be deemed properly served in the case of personal delivery on delivery and in the case of posting two Business Days after the date of posting.

13. GENERAL

13.1 This Agreement is between the Premium Seat Holder and the Club. No other person shall have any rights to enforce any of its terms.

13.2 Where the Premium Seat Holder is not a consumer, the parties acknowledge that this Agreement contains the whole agreement between the parties and it supersedes any prior written or oral agreement between them and is not affected by any other promise, representation, warranty, usage, custom or course of dealing. Save where expressly stated otherwise in this Agreement, the parties confirm that neither have entered into this Agreement on the basis of any representation that is not expressly incorporated into this Agreement. Nothing in this Agreement shall exclude liability for any fraudulent statement or act made prior to the date of this agreement.

13.3 If any provision of this Agreement is or becomes illegal, invalid or unenforceable in any jurisdiction, that shall not affect the validity or enforceability of any other provision of this Agreement in that jurisdiction or the validity or enforceability of that or any other provision of this Agreement in any other jurisdiction.

13.4 The Club reserves the right to make amendments to these terms and conditions from time to time, for example, to reflect changes in relevant laws and regulatory requirements, provided that the amendments shall not result in the Premium Seat Holder receiving any less than the same or substantially similar benefits to those that the Premium Seat Holder was entitled to receive prior to such amendments. Up to date versions of the terms and conditions will be made available promptly on the Club's website and hard copies will be available from the Club upon request.

13.5 The Club and the Premium Seat Holder agree that this Agreement and any Ticket(s) do not grant the Premium Seat Holder exclusive possession of the Designated Area, or any Seat, or create a tenancy.

13.6 Even if the Club delays in enforcing this Agreement against the Premium Seat Holder, the Club will be entitled to enforce it at a later stage. If the Club does not insist immediately that the Premium Seat Holder does anything they are required to do under these terms and conditions, or if the Club delays in taking steps against the Premium Seat Holder in respect of the Premium Seat Holder breaching any of these terms and conditions, that will not mean that the Premium Seat Holder does not have to do those things or that the Club is prevented from taking steps against the Premium Seat Holder at a later date.

13.7 This Agreement is governed by English law. The courts of England and Wales have exclusive jurisdiction to settle any dispute arising in connection with this Agreement.

SCHEDULE 1

Rights and Premium Seat Holder Benefits

1. The right to use the Common Areas for the purposes of access to and egress from the Designated Areas allocated to a Premium Seat Holder by the Club;

2. The exclusive right to use the Seat for all Relevant Events free of any charges other than the appropriate Licence Fee and the Monthly Payments;

3. Use of the Designated Areas during the Opening Hours;

4. The right for Premium Seat Holders to reserve, subject to package rights and availability, a number of places in the Restaurant of the Hospitality Area designated to them equivalent to the number of Seats held by them paying for all food and beverage consumed at the time of the Event, or in advance.

5. All other rights and benefits as per marketing brochure relating to the selected lounge type. In summary:

Matchday Access:

Inclusive access to all 19 home Premier League matches (or 23 home English Football League matches)

Inclusive access to home pre-season friendly match

Inclusive access to first three home Cup matches (excluding European Cup games)

Inclusive access to the home leg of any BFC Play-Off match (if applicable)

Guaranteed ‘first to purchase’ rights for BFC Wembley Tickets (STH’s also)

Access to Brentford Women’s Team home matches (at Club’s discretion)

Access to Brentford B Team home matches (at Club’s discretion)

Seat location & lounge access may vary for non-League matches (Cup, Friendly, Womens Team and B team matches) *

Other Benefits:

Executive style padded seats with premium sightlines

Direct access to exclusive Premium Seat Holder only lounge and bar facilities

Fixed pricing for the length of the season ticket term*

Affordable monthly payments

Ability to trade or on-sell your Licence

Invitation to selected Club events

Priority access to Match Tickets (as per Season Ticket Holder access)

Priority Access to other events at the new stadium (subject to promoter terms)

Programme

Complimentary half-time beverage (beer, wine, soft drinks)

Complimentary half-time ‘Brentford Pie’ **

Option to purchase seasonal and match-by-match dining packages ** (subject to availability)

*Pending League Status. (25% discount on relegation, 25% increase on promotion).

**Dependant on lounge

Terms and Conditions for purchase of Match Tickets from Brentford FC Limited (“the Club”)

General terms

1.1 Terms which are defined in these Terms & Conditions are set out at the end of these Terms.

1.2 Senior, Young Person and Junior ticket holders must bring Photographic ID to Matches. Under 14s must be accompanied by an adult who must be 18 years or over.

1.3 No surcharge is payable on credit/debit card payments. We accept Visa and Mastercard.

1.4 The ticket prices we display include a transaction fee equal to 1% of the ticket price. This fee applies to every booking regardless of how you choose to pay. The price shown when you book is the total amount payable. The transaction fee is non-refundable except where the Club is required by law to provide a refund.

1.5 The Club reserves the right to refuse you and/or a Guest admission to a Match, or eject you or a Guest from the Ground if you and/or your Guests do not comply with the Club’s Terms & Conditions of Entry or the Club’s Ground Regulations.

1.6 In the event that your Ticket is withdrawn or cancelled the Club reserves the right to exclude you and/or your Guest from the Club’s membership scheme and/or to disqualify you and/or your Guest from applying for any Ticket.

Match Ticket conditions of issue

1.1 The issue of a Home Match Ticket and subsequent access to the Ground is subject to these Conditions of Issue (the “Conditions”) and the Terms & Conditions of Entry, each as in force from time-to-time and which are available on the Club’s website at brentfordfc.com or upon written request of the Club.

1.2 By purchasing a Home Match Ticket you agree to the Conditions and the Terms & Conditions of Entry at the time of purchase. If you purchase a Home Match Ticket on behalf of another person, you must do so with their authority to agree to the Conditions and the Terms & Conditions of Entry on their behalf.

1.3 If you purchase Home Match Tickets (or other tickets) for members of your Friends and Family network (a) you much have their consent for you to do so, and (b) they must understand (and must have confirmed to you that they understand) that their ticket allocation for the Match in question will be used by you when you make those purchases.

1.4 Home Match Tickets are for the use of supporters of the Club only. By applying for a Home Match Ticket and/or using it you warrant and represent that you are a supporter of Brentford FC. Home Match Tickets are for Brentford FC supporters only and use by supporters of visiting clubs is strictly prohibited.

2. Admission to the Ground

2.1 A Home Match Ticket permits you to occupy at the Match the seat indicated on the Home Match Ticket

2.2 In the event that the Club is not able to offer you the seat indicated on the Home Match Ticket you may occupy such other alternative seat of equal price as the Club may allocate to you at its absolute discretion.

2.3 Nothing in these Conditions or in the Terms & Conditions of Entry shall constitute or imply any entitlement to occupy the seat indicated on the Home Match Ticket at any time, including any subsequent Match in any season.

2.4 Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated at any subsequent Match or in any subsequent season.

2.5 Except as provided by clause 2.6 below, you may not use any equipment to record or transmit (by digital or other means) any audio, visual or audio-visual material of Match Footage or any information or data in relation to a Match. Any person acting in breach of this provision may be required to deliver up any record of such material to the Football League and/or the Club and if you do make any such record in breach of these terms, you hereby assign the copyright in any such material to the Club.

2.6 You may bring mobile telephones (including those which incorporate audio and/or video recording) to the Ground, provided that any recordings are for your personal, private and non-commercial use.

2.7 You shall not use or display within the Ground any sponsorship, promotional or other “ambush” marketing materials with the purpose of promoting a third party’s brand.

2.8 Except as provided by clause 2.9 below, you shall not offer or distribute (free or for sale) within the Ground any commercial product.

3. Use of Home Match Ticket

3.1 The Home Match Ticket is issued for your sole use and except as provided by clause 3.3 below you shall not offer to resell, resell, assign or transfer or lend it or the benefit of it to any other person. In particular, you may not offer your Ticket as a prize in a promotion or competition or as part of a hospitality package without the express written permission of the Club.

3.2 The unauthorised sale or disposal of tickets is a criminal offence. The Club will inform the police if Match Tickets are being sold illegally and will press for appropriate charges.

3.3 If more than one Home Match Ticket is issued to you, a Home Match Ticket must be retained by you for your personal use (subject to the provisions below) and the remainder may be transferred to your Guest(s) for their personal use only PROVIDED THAT such transfer must not take place in consideration of payment or benefit in excess of the face value of the Home Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business.  Such transfer will be subject to these Conditions and the Terms & Conditions of Entry which will apply to the Guest as if he were the original purchaser of the Home Match Ticket and you must inform the Guest of this.  You may be asked to provide the name and address of your Guest(s) when asked to do so by any official, steward or employee of the Club or any police officer. In the event that you and/or your Guest are unable to use any Home Match Ticket then you may transfer that Home Match Ticket(s) to a person known to you personally who would be entitled (under the Terms & Conditions of Issue) to purchase such Home Match Ticket and attend such Match PROVIDED THAT such transfer does not take place in consideration of payment or benefit in excess of the face value of the Home Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer must not be to a supporter of the visiting club at any Match and will in any event be subject to the Terms & Conditions of Entry which will apply to the transferee as if he were the original purchaser of the Home Match Ticket and you must inform the transferee of this. You may be asked to provide the name and address of the transferee when asked to do so by any official, steward or employee of the Club or any police officer.

3.4 The Home Match Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Home Match Ticket at any time.

3.5 Any Home Match Ticket obtained or used in breach of these Conditions and/or the Terms & Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Home Match Ticket shall be nullified.  Misuse of this Home Match Ticket may result in the holder being refused entry to, or ejected from, the Ground in respect of a particular Match and/or the cancellation and/or withdrawal of this Home Match Ticket. In the event of any cancellation and withdrawal in accordance with this clause 3.5, no refund shall be payable.  The Club further reserves its right to take any legal action against any persons as it sees fit in connection with such matters, including a claim for an account of profits made from an unauthorised use of the Home Match Ticket.

4. Changes to Dates, Refunds & Exchanges

4.1 No guarantees can be given by the Club that the Match will take place at a particular time or on a particular date. The Club reserves the right to abandon, postpone and/or reschedule any Match without notice and save as set out in Clause 4.2, such abandonment, postponement and/or rescheduling shall be without any liability to you whatsoever (including without limitation in relation to any loss, damage, costs or expenses suffered or incurred by you).

4.2 In the event of the abandonment, postponement or rescheduling of any Match, you will, subject to clause 4.3, be entitled to receive either a full refund (including any booking fee paid) or the equivalent ticket for the subsequent rescheduled Match via such application procedure as the Club stipulates. The Club will have no further liability to you whatsoever, including (but not limited to) any indirect or consequential loss or damage, costs or expenses or loss of enjoyment or travel costs suffered or incurred by you.

4.3 In order to obtain a refund, the Home Match Ticket must be returned to the Club's Ticket Office within 7 days of the abandonment or rescheduling announcement (which shall be made on the Club’s website at brentfordfc.co.uk, where possible) provided that this is still more than 7 days before the rescheduled date.  Tickets that include hospitality are subject to their own terms and conditions. It is the responsibility of the ticket holder to check the date and kick-off time of matches. A refund will only be issued on production of identification that the individual requesting the refund is the person to whom the Home Match Ticket was originally sold. For the avoidance of doubt, the Club shall have the final decision as to whether to issue a refund shall be under clause 4.2 or 4.3 and such decision shall be final and binding.

5. Lost or Stolen Home Match Tickets

5.1 In order to gain admission to the Ground the Home Match Ticket must be presented in its entirety at the Match.

5.2 The Club shall not be obliged to issue any replacement for a lost, stolen or destroyed Home Match Ticket.

6. Cancellation & Withdrawal of Home Match Ticket

6.1 Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of these Conditions and/or the Terms & Conditions of Issue, to cancel and withdraw any Home Match Ticket issued to you.  In the event of such cancellation no refund will be paid.  A non-exhaustive list of actions which shall constitute serious breach of the Terms & Conditions of Entry is as follows:

6.2.1 smoking tobacco or drinking alcohol in areas where such smoking or drinking alcohol is prohibited;

6.2.2 being (or appearing to be) intoxicated by drugs or alcohol or another intoxicant

6.2.3 bringing into the Ground any illegal substances, fireworks, smoke canisters, air horns, flares, laser devices, glass bottles or any item that might be used as a weapon or compromise the safety of any person (whether or not such item is used or thrown);

6.2.4 persistent standing in seated areas while a Match is in progress where such standing is interfering with the enjoyment of other supporters;

6.2.5 sale or transfer (except as permitted) of Ticket to any person;

6.2.6 the possession of any material including any banner or flag that is offensive, obscene, abusive, racist and/or discriminatory;

6.2.7 fighting or engaging in and/or inciting violence or abuse directed at Club staff, other supporters, police officers or any other person within or around the Ground;

6.2.8 entering the playing area or any other area to which spectators are not generally admitted without authority from the Club or a police officer or other lawful excuse;

6.2.9 using language that is abusive, indecent, homophobic, racist, discriminatory or otherwise of an offensive nature to Club staff, other supporters, police officers or any other person within or around the Ground;

6.2.10 any failure to pay any sums owing in respect of your Ticket;

6.2.11 In the event that your Home Match Ticket is withdrawn or cancelled the Club reserves the right to exclude you from any Membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or Season Ticket at its discretion.

7. Exclusion of Liability

Save that the Club does not seek to avoid or limit its liability in respect of death or personal injury caused by its negligence, to the maximum extent permitted by law, the Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Ground.

8. Governing Law

These Conditions shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales. 

9. Definitions 

In these Conditions the following words and phrases shall have the following meanings:

"Conditions " means these terms and Conditions of Issue, which govern the issue and use of a Home Match Ticket.

"Ground" means the Club’s Stadium at Brentford Community Stadium, Lionel Road South, Brentford, TW8 0RU and all other locations owned, occupied or utilised by the Club.

"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground.

"Guest" means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase a Home Match Ticket under the Terms and Conditions of Issue.

"Match" or "Matches" means any Football League or other match(es) in which the Club participates and that takes place at the Ground during the given season.

"Home Match Ticket" means a printed paper ticket or other form of ticket (and/or any rights arising out of or in connection with the foregoing) for admission to a Match.

"Terms & Conditions of Entry" means each of the rules and regulations of FIFA, UEFA, The Football Association, The Premier League, The Football League; the Ground Regulations and the Supporters’ Charter.

The following Brentford FC memberships are now available for the 2024/25 season. The fee for each membership, and the benefits associated with each Membership, are listed below. They are subject to the Membership Terms below.

Adult My Bees Membership (18+) £45 fee. £40 fee for 2024/25 members who renew before Friday 29 August, 10am. 18-24 memberships £30 fee. £25 fee for 2024/25 members who renew before Friday 29 August, 10am.

The Swarm (11-17 years) and Bee Team (3-10 years) £20 fee. £15 fee for 2024/25 members who renew before Friday 29 August, 10am. Babees (0-2 years) £10 fee. £5 fee for 2024/25 members who renew before Friday 29 August, 10am. 

Membership benefits:

· Opportunity, during a time window, to purchase* available home league match tickets (including via the ticket exchange) on the basis of the stated priority sequence for that game*(see the Membership Terms below for more details).

· Opportunity, during a time window, to buy available away and cup match tickets (after season ticket holders and on the basis of the stated priority sequence for that game – see the Membership Terms below for more details).

· Opportunity to access member events and the chance to take up remaining places at season ticket holder events (subject to availability).

· Opportunity to upgrade to a premium matchday with access to premium seats listed on the ticket exchange (subject to match attendance and TAPs criteria).

· Opportunity to buy season tickets (subject to match attendance and TAPs criteria).

· Exclusive offers and discounts from local organisations and partners (excluding Babees members).

· Exclusive welcome pack for under 18 members (tailored for The Swarm, Bee Team and Babees) (United Kingdom addresses only).

· Friends & Family Access fixtures for selected Cat B games.

*If the Stadium is operating at reduced capacity, season ticket holders will have the first right to a seat, with any remaining match tickets put on sale to members next.

*Fans under the age of 14 must attend matches and event with someone aged 18+; adult members can buy on behalf of The Swarm or Bee Team members by linking their accounts using the Friends and Family option.

Bees Overseas Membership (Outside UK only – proof of address is required when purchasing Match Tickets) - £30 fee

Benefits:

· The first 1,000 Bees Overseas Members will be guaranteed the opportunity to buy a Category B game ticket. Should any tickets remain from this ballot, we reserve the right to open a Bees Overseas only window. Fans who meet this criteria will be contacted via email with more information on how to claim this benefit.

· Opportunity, during a time window, to access* available home league Match Tickets (including via the Ticket Exchange) on the basis of the stated priority sequence for that game*(see the Membership Terms below for more details).

· Opportunity, during a time window, to buy available away and cup Match Tickets (after Season Ticket Holders and on the basis of the stated priority sequence for that game – see the Membership Terms below for more details).

· Opportunity to access Member events (with discounts where offered) and the chance to take up remaining places at Season Ticket Holder events (subject to availability).

· Exclusive offers and discounts from local organisations and partners.

· Exclusive Brentford FC Offers (such as Club merchandise and stadium tours).

· Access to locked content and audio commentary.

· Member offers (such as Club merchandise, Stadium tours, and Club Partner offers). Group Bees Overseas Membership (Outside UK only – proof of address is required when purchasing Match Tickets) - £100 fee

· Group Membership is available for £100. The group is at least and no more than four people.

· All benefits to a Bees Overseas member apply to the group membership.

These are the terms and conditions (the “Membership Terms”) that apply to having a Brentford FC Membership for the 2024/25 season (“Membership”):

Benefits are the benefits specified above for each individual type of Membership

Stadium is the Brentford Community Stadium

We (or the Club) is Brentford FC Limited (company number 03642327)

You are a person identified in an application for Membership who becomes a Member when your application is accepted by us.

1. Your details. When you apply for Membership, you give us details such as your contact details about yourself and anyone else for whom you are applying. You are responsible for keeping these details up to date. We will treat your personal information in accordance with our privacy policy and all applicable law.

2. We decide who can have Membership. We will tell you whether your Membership application has been successful. The Club can decide in its entire discretion who will be successful in their application to become a Member. If we refuse a Membership application, we will repay the fee (if any) that has been paid for it.

3. We process Membership applications within 14 days. We will tell you if your application is successful within 14 days of receiving it. Membership cards and welcome packs (if applicable) may take longer to be delivered to you.

4. Fees. You must pay the fee for your Membership(s) when you are asked to do so. We may reduce fees for new Memberships during the season. Existing Members won’t be entitled to a refund as a result.

Auto-renewal. When purchasing your membership you are able to opt-out of auto-renewal at checkout. Auto-renewal enables you to automatically renew your membership for the following season without having to go through the checkout process. Prior to payment being taken for the following season you will be contacted with a reminder and payment schedule. Memberships ordinarily are available in June prior to a season starting in August. You can opt-out of auto-renewal at any time after your initial membership purchase within your ticketing account.

5. Membership is personal. The Benefits are for you only. You must not allow anyone else to use your Membership and should not share your username or password details.

6. Membership is for supporters of the Club. If you are not a genuine supporter of Brentford FC, Membership is not for you.

7. Membership is for a football season. Your Membership is for the Club’s 2024/25 season. Membership automatically comes to an end on 31 May 2024 unless we extend it, or it is ended earlier under these Membership Terms. For Memberships that have an age limit – that is, The Swarm, The Bee Team and Babee Memberships – you should purchase the membership that reflects your age as of 1 August 2023.

8. Membership cards. You must tell the Box Office team immediately if your Membership card is lost or destroyed. We may charge you £5 to replace it. The cards are owned by the Club and may not be transferred to anyone else.

9. Fan conduct. The Club sets high standards for itself. And we want all our fans to meet similar standards – we treat all fans as ambassadors for the Club. Membership requires you to abide by our Club’s Diversity & Inclusion Policy, Social Media Policy, Anti-Social Behaviour Policy, Prohibited Items Policy and Ground Regulations, each as outlined on our Policies and Regulations page. If you fail to abide by any of these policies, you will break these Membership Terms and your Membership may be withdrawn and you may not be entitled to a future Membership.

10. Benefits generally. Some Benefits – such as hospitality packages, Stadium tours, matchday mascots, networking and golf days – have separate terms that apply to the Benefit. Benefits lapse when your Membership ends.

11. Ticket availability. Benefits include the opportunity to buy Match Tickets at the same time as other Members – these Benefits differ by Membership. The number of Match Tickets that will be available will vary by match. The Club will use Ticket Access Points (TAPs) to prioritise Match Ticket purchases for some games (both home and away). Home league games will be categorised as either Category A/A* or Category B and different ticket allocation rules will apply for each game (see 12 and 13 below). The list of categories will be announced prior to the start of the season. You should frequently check the Club’s website to know when tickets go on sale for each game, when Members' ticket booking time windows start and end, and any other relevant details for that match. Membership does not guarantee that a Member will be able to buy a ticket, but you – like other Members – will have the opportunity to do so.

12. Tickets for Category A/A* home league games. Half of the available Match Tickets for Category A games will be made available to those Members with the highest Ticket Access Points (TAPs) in the following windows:

Window 1a - Members with 750+ TAPs

Window 1b - Members with 500+ TAPs

Window 2 - The second half of the available Match Tickets for Category A games will go on sale to Members with 40+ TAPs. From this group of Match Tickets, 100 will be held to be sold from the Box Office rather than online and a further 50 Match Tickets will be held for an under 18 Lucky Dip. 50 tickets will be available to enter an U18 Ballot - fans will need to register their interest. The Ballot for our younger Members will be chosen at random by the Club, with 25 under 18 Members chosen (with one parent/guardian Member ticket to accompany each young Member).

*For the Arsenal, Manchester United and Liverpool games, as part of the Club’s action to try to minimise ticket touts, Window 2 will be set at 100+ TAPs. For these games, the Club will increase the U18 ballot to 100 Match Tickets.

13. Tickets for Category B home league games. Available Match Tickets for Category B home league games will go on sale to all Members on a first-come, first-served basis (subject to availability and also subject to the game not being designated as high risk by the police in which case some additional criteria may be applied). For all Category B home league games, 100 Match Tickets will be held to be sold from the Box Office rather than online. We reserve the right to sell the Box Office tickets online should they not sell out.

14. Tickets purchased on the Ticket Exchange. The Ticket Exchange will be switched on for home league games once all home areas of the Stadium are sold out. At this point, any Match Tickets listed on the Ticket Exchange will be available for purchase by all Members during an exclusive window. All Match Tickets on the Ticket Exchange are sold at Adult prices.

15. Tickets for away league games. For the 2025/26 season, away games will also be identified as either Category A or Category B.

For Category A away games, 95 per cent of the available ticket allocation will be allocated to Season Ticket Holders. We are using a data-led approach for the 2025/26 season when establishing the TAPs required for each window. Each fixture's windows will be handled individually instead of using a fixed TAPs pattern across the season. Having a more flexible approach will result in opening fewer windows, allowing more Season Ticket Holders to purchase sooner. When determining the windows, we will be considering a number of factors, including: capacity of away allocation, demand for the fixture, previous seasons' purchase rate, location/travel, television broadcasting, date/time of the fixture and more. My Bees Members will be asked to register an interest to attend each Category A away game. Those that register will be entered into a ballot and successful Members will then have the opportunity to purchase Category A away Match Tickets from the five percent allocation set aside for My Bees Members. These will be available for purchase during Window 1 above. These tickets are subject to availability. For Category B away games, Match Tickets will go on sale in the following windows:

Window 1 - all Season Ticket Holders. Window 2 - any remaining Match Tickets will be available to all My Bees Members.

16. Cup Match Tickets. Cup matches (both home and away) will be categorised as either Category A, Category B or Category F (Family). Season Ticket Holders will have first priority to purchase their seat for home cup games. Any remaining Match Tickets for home cup games will then be made available for purchase by Members following the same rules outlined above for Category A and Category B home league games. Match Ticket purchase windows and priorities for any Category F cup games will be confirmed by the Club at the time. Tickets for away cup games will be sold on the same basis as for away league games. If your Membership starts after a cup match draw has taken place, we may refuse to allow you to buy tickets for that match at the same time as other Members.

17. Match Ticket terms and conditions. If you buy a Match Ticket, our Match Ticket Terms and Conditions above will apply to you. If you break those Match Ticket Terms and Conditions, you also break these Membership Terms. The Club’s Friends & Family facility allows ticket-purchasing rights to be linked for the purpose of one Member buying Match Tickets on the other’s behalf. This allows adult Members to buy Match Tickets on behalf of younger Members and Members to buy tickets together – providing those Members qualify at that time under the ticket purchase rules set out above.

18. Terminating your Membership. If you – or someone who uses a Match Ticket bought through your Membership – break any of these Membership Terms in a way that we think is serious, or if we suspect that your Membership is being misused to obtain Match Tickets, we may end your Membership immediately. You won’t be entitled to a refund of the fees that have been paid for an ended Membership. All your Benefits will lapse at this point. If a Membership is ended, we may also cancel any Match Tickets bought through the Membership, and refund the price paid for them.

19. Banning from the Club. We may ban from the Club and the Stadium anyone who seriously breaches these Membership Terms or misuses their Membership for means of touting or otherwise.

20. Appeal. We will always act reasonably in making any decision about you and will seek your comments and take into account mitigating circumstances. If your Membership is terminated or you are banned from the Club, you will have an opportunity to appeal the decision – as long as you respond to the decision within four weeks requesting your appeal. The Club will inform you of the appeal process at that time.

21. Events may happen that the Club cannot reasonably control. The Covid-19 pandemic is an example. We will always try to deal with these events in a way that is sensitive to our Membership – but we aren’t responsible for them or their consequences.

22. Changes to the Membership Terms. The Club may change these Membership Terms if it has reason to do so. The changes will be notified to Members through the Club website or by email. If the changes materially devalue Membership, the Club will give a proportionate refund of fees to affected Members.

23. Liability. We are only liable for loss that is a foreseeable and natural result of our breach of these Membership Terms. But we will not be responsible if the loss or breach is caused by something you should have done or should not have done. The Club is not liable for business losses. Memberships are made available only for non-commercial use. We will have no liability to you for any loss of revenue or profit, loss of business, business interruption, or loss of business opportunity, including where you use a Membership for any commercial or business purpose.

24. Entire agreement. The Membership Terms, together with the relevant Member Benefits, are intended to be the whole of the agreement between you and the Club relating to your Membership.

25. The law that applies. These Membership Terms are governed by English law and are subject to the rules of the FA and the jurisdiction of the English courts.

1. The promotion prize draw (the "Promotion") is open to all Brentford Fans who provide their email address through the competition entry page. Age restrictions may apply which will be stated in the competition. Anyone under the age of 18 will need consent from their parent/guardian before entering the prize draw.

2. Employees or agencies of Brentford FC Limited, its group companies  (“We” or “Us”) or their family members, or anyone else connected with the promotion may not enter the promotion. 

3. Entrants into the promotion shall be deemed to have accepted these Terms and Conditions. 

4. Only one entry per person. Entries on behalf of another person are forbidden, as are joint submissions (unless stated otherwise in the entry form).

5. We accept no responsibility for entries that are lost, delayed or otherwise cannot be delivered or entered for any technical or other reason. Proof of delivery of the entry is not proof of receipt by Us. 

6. The closing date of the promotion is as identified on the entry form.  Entries received outside this time period will not be considered. 

7. One winner will be chosen from a random draw of entries received in accordance with these rules. We will contact the winner(s) and ask for their permission to use their name and image and if they do not wish to participate in publicity, we will respect that.

8. The winner will receive the prize stated in the competition. 

9. The winner will be notified by email and must provide a postal address to claim their prize.  If a winner does not respond to Us within 14 days of being notified by Us, then their prize will be forfeited and We may pick another winner in accordance with the process described above. Similarly, if the winner doesn’t want their prize We may pick another winner. 

10. The prize is non-exchangeable, non-transferable, and We won’t exchange it for cash or other prizes!

11. We can substitute the prize with another prize of similar value in the event the original prize offered is not available. 

12. If you consent to publicity as a winner, you will be consenting to the use by Us and our related companies, for an unlimited time, of your voice, image, photograph and name for publicity purposes in any medium, including still photographs and films, and on the internet and in advertising, marketing or promotional material without additional compensation or prior notice.

13. We shall use and take care of any personal information you supply to Us in accordance with our privacy policy, found here and in accordance with relevant data protection legislation. By entering our promotion, you agree to the collection, retention, usage and distribution of your personal information in order to process and contact you about your promotion entry, and for the purposes outlined in paragraph 12 above. 

14. We accept no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the promotion or accepting the prize. 

15. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, a promotion with or without prior notice due to reasons outside its control. Our decision in all matters relating to the promotion is final and binding and no correspondence will be entered into. 

16. The promotion will be governed by English law and entrants to the promotion submit to the exclusive jurisdiction of the English courts. 

17. Promoter: Brentford Football Club

1. The promotion prize draw (the "Promotion") is open to all Brentford Fans who provide their email address through the competition entry page. Age restrictions may apply which will be stated in the competition. Anyone under the age of 18 will need consent from their parent/guardian before entering the prize draw.

2. Employees or agencies of Brentford FC Limited, its group companies  (“We” or “Us”) or their family members, or anyone else connected with the promotion may not enter the promotion. 

3. Entrants into the promotion shall be deemed to have accepted these Terms and Conditions. 

4. Only one entry per person. Entries on behalf of another person are forbidden, as are joint submissions (unless stated otherwise in the entry form).

5. We accept no responsibility for entries that are lost, delayed or otherwise cannot be delivered or entered for any technical or other reason. Proof of delivery of the entry is not proof of receipt by Us. 

6. The closing date of the promotion is as identified on the entry form.  Entries received outside this time period will not be considered. 

7. One winner will be chosen from a random draw of entries received in accordance with these rules. We will contact the winner(s) and ask for their permission to use their name and image and if they do not wish to participate in publicity, we will respect that.

8. The winner will receive the prize stated in the competition. 

9. The winner will be notified by email and must provide a postal address to claim their prize.  If a winner does not respond to Us within 14 days of being notified by Us, then their prize will be forfeited and We may pick another winner in accordance with the process described above. Similarly, if the winner doesn’t want their prize We may pick another winner. 

10. The prize is non-exchangeable, non-transferable, and We won’t exchange it for cash or other prizes!

11. We can substitute the prize with another prize of similar value in the event the original prize offered is not available. 

12. If you consent to publicity as a winner, you will be consenting to the use by Us and our related companies, for an unlimited time, of your voice, image, photograph and name for publicity purposes in any medium, including still photographs and films, and on the internet and in advertising, marketing or promotional material without additional compensation or prior notice.

13. We shall use and take care of any personal information you supply to Us in accordance with our privacy policy, found here and in accordance with relevant data protection legislation. By entering our promotion, you agree to the collection, retention, usage and distribution of your personal information in order to process and contact you about your promotion entry, and for the purposes outlined in paragraph 12 above. 

14. We accept no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the promotion or accepting the prize. 

15. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, a promotion with or without prior notice due to reasons outside its control. Our decision in all matters relating to the promotion is final and binding and no correspondence will be entered into. 

16. The promotion will be governed by English law and entrants to the promotion submit to the exclusive jurisdiction of the English courts. 

17. Local laws will apply to the promotion. Where local laws conflict with English laws, local laws will prevail.

18. Promoter: Brentford Football Club

1. This scheme ("Bike to Brentford Rewards" or the "Scheme") rewards fans who cycle to Brentford FC ("We", "Us", "Our", "the Club") home matches at the Gtech Community Stadium during the 2026/27 season and check in using the designated QR codes at the matchday bike check-in points.

2. Participation in the Scheme is entirely voluntary and by taking part, Participants (as defined below) agree to be bound by these Terms and Conditions.

3. These Terms and Conditions apply in addition to, and should be read alongside, any separate Bike to Brentford scheme terms, the Club’s General Ticketing Terms and Conditions, and the Club’s Privacy Policy.

4. "Participant" means an individual who has registered for the Scheme, checked in via the designated QR code upon arrival at a qualifying home fixture, and whose check-in has been recorded and verified by the Club.

5. The Scheme is open to fans of any age who arrive at the stadium by bicycle and check in at the designated bike check-in point. Participants under the age of 18 must be accompanied by a parent or guardian in order to redeem any reward that involves alcohol, and an appropriate non-alcoholic substitute will be offered where relevant (see clause 12).

6. Employees or agencies of Brentford FC Limited, its group companies, their family members, or anyone else professionally connected with the Scheme may not participate.

7. Only one check-in per Participant per fixture will count towards a Participant’s reward total. Multiple check-ins by the same Participant at the same fixture will not be counted more than once, and the Club reserves the right to disregard any check-in it reasonably believes to be duplicated, fraudulent, or not a genuine cycle journey to the stadium.

8. To take part, fans must register for the Scheme in advance (via the Club app / website — to be confirmed) and, on each qualifying matchday, cycle to the stadium and scan the QR code displayed at the designated bike check-in / rack point before kick-off.

9. Each verified check-in counts as one (1) qualifying match towards a Participant’s cumulative reward total for the 2026/27 season. Reward totals reset at the start of each new season unless the Club states otherwise.

10. It is the Participant’s responsibility to ensure their check-in has been successfully recorded. The Club’s records of check-ins shall be conclusive in the event of any dispute.

11. Participants unlock the following rewards on a cumulative basis once they reach the relevant number of verified check-ins within the 2026/27 season. Each reward is earned once, the first time the relevant threshold is reached, and thresholds are not repeated within the same season:

• 3 qualifying matches: 20% off a Food & Beverage (F&B) voucher, redeemable at participating matchday catering outlets.

• 5 qualifying matches: A standard Bike to Brentford F&B voucher (one free drink and one free food item).

• 10 qualifying matches: A mention in the matchday programme and the Participant’s name and photo displayed on the big screen at a home fixture, to celebrate their contribution.

• 12 qualifying matches: The opportunity to take part in a player call hosted with VRTL.

• 15 qualifying matches: Entry into a prize draw for the chance to win a signed matchday shirt (see clause 11 for prize draw specific terms).

12. Eligible Participants will be notified by email and/or via the Club app once they unlock a reward, with instructions on how to redeem it.

13. F&B vouchers (rewards 1 and 2) must be redeemed at participating matchday catering outlets at the Gtech Community Stadium and are valid until 30 June 2027, after which they will no longer be valid.

14. The programme mention and big screen feature (reward 3) will take place at a home fixture following the Participant reaching the relevant threshold, at a date to be confirmed by the Club. The Club cannot guarantee the specific fixture at which this will occur.

15. The player call with VRTL (reward 4) will be scheduled separately by the Club and/or VRTL, subject to player availability. The format (e.g. group or one-to-one), date, and duration of the call are at the Club’s discretion and are not guaranteed to occur before the end of the season in which they are unlocked, though the Club will use reasonable endeavours to schedule it within a reasonable time.

16. Vouchers and rewards are non-exchangeable, non-transferable, and cannot be exchanged for cash or any other reward, except at the Club’s discretion.

17. The Club may substitute any reward with an alternative of similar value if the original is not available.

18. Reaching 15 qualifying matches in a season earns the Participant one (1) entry into a prize draw for the chance to win a signed matchday shirt (the "Prize"). One shirt will be available per prize draw, to be confirmed by the Club at the relevant time. The winner will be selected by an electronic random selection method from among all eligible entrants, conducted by the Club within a reasonable time after the relevant draw closes.

19. The winner will be notified by email or via the Club app and must respond within 14 days to claim the Prize. If the winner does not respond within this period, the Prize will be forfeited and the Club may select an alternative winner from the remaining eligible entrants.

20. The Prize is non-exchangeable, non-transferable, and cannot be exchanged for cash or any other prize.

21. The Club reserves the right to verify eligibility at any stage and to disqualify any Participant, or withhold or reclaim a reward, where there are reasonable grounds to believe the Scheme has been misused, that a check-in does not reflect a genuine cycle journey to the stadium, or that a Participant has acted fraudulently or in breach of these Terms.

22. The Club’s decision on all matters relating to eligibility, verification, and the awarding of rewards is final and binding, and no correspondence will be entered into.

23. Participants who reach the 10-match threshold will have their name and photo displayed on the big screen and may be mentioned in the matchday programme as described in clause 4. By participating in the Scheme and reaching this threshold, Participants consent to the use of their name, photo, and image by the Club for this purpose, but may opt out if they wish by emailing [email protected].

24. Winners of the player call (12 matches) or the signed shirt prize draw (15 matches) may separately be asked whether they wish to take part in further publicity activities (for example, photography or social media content). Participation in any such further publicity is entirely voluntary, and declining will not affect a Participant’s entitlement to their reward. Where a Participant consents to further publicity, they consent to the use by the Club and its related companies, for an unlimited time, of their voice, image, photograph and name for publicity purposes in any medium, including still photographs, film, the internet, and marketing material, without additional compensation. Participants may opt out of further publicity at any time by contacting the Club.

25. Where a Participant is under the age of 18, the consent of a parent or guardian will be sought before any photo or name is used under this clause.

26. The Club will use and take care of any personal information collected through the Scheme (including QR code check-in data) in accordance with its Privacy Policy and applicable data protection legislation. By participating in the Scheme, Participants agree to the collection, retention, use, and (where relevant to redemption, e.g. with VRTL for the player call) limited sharing of their personal information for the purposes of operating the Scheme and delivering rewards.

27. Nothing in these Terms and Conditions shall exclude or limit the Club’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.

28. Subject to the foregoing, the Club shall not be liable for any loss, damage, cost, expense or injury arising from or in connection with participation in the Scheme, travel to or from a fixture, or the acceptance, use, or redemption of any reward.

29. The Club is not responsible for any third-party platform or partner used to deliver a reward (including VRTL), or for the availability of any player or third-party service.

30. The Club reserves the right at any time and from time to time to modify, suspend, or discontinue, temporarily or permanently, the Scheme (including reward tiers or thresholds) with or without prior notice where reasonably necessary due to circumstances outside its reasonable control.

31. Where a reward includes an alcoholic drink, this will only be issued to Participants who are aged 18 or over and can provide valid proof of age where requested. A non-alcoholic alternative will be offered to Participants under the age of 18.

32. This Scheme will be governed by English law and Participants submit to the exclusive jurisdiction of the English courts.

33. Promoter: Brentford FC Limited, Vantage London, Great West Road, Brentford, England, TW8 9AG, Company number 03642327

Last updated: October 2025

These Terms and Conditions (“Terms”) govern your use of the Slinger car sharing service (“Slinger”) when accessed through the official Brentford FC App or Website. Please read them carefully before using the service.

By accessing or using Slinger, you confirm that you have read, understood, and agreed to these Terms, as well as Slinger’s own Terms of Use, Privacy Policy, and other relevant policies.

1. Relationship between Brentford FC (the “Club”) and Slinger BV

1.1 Slinger is an independent third-party platform that provides car sharing services to users. 1.2 The Club does not own, operate, or control Slinger and is not responsible for the conduct, services, or policies of Slinger or its users. 1.3 Any agreement, arrangement, or interaction you enter into via Slinger is between you and Slinger and/or other Slinger users, not the Club.

2. Eligibility

2.1 Users must be 18 years of age or older to use Slinger. 2.2 By using Slinger, you confirm that you meet this age requirement and are legally able to enter into binding agreements.

3. User Responsibilities

3.1 Users must:

• Complete a Slinger profile, including a photo and bio.

• Review and comply with Slinger’s Privacy Policy, Terms of Use, and any other relevant policies or procedures.

• Follow all app guidance, user guides, FAQs, and safety tips provided by Slinger.

3.2 Users are expected to act respectfully, responsibly, and in accordance with applicable laws at all times when using Slinger.

4. Drivers

4.1 Drivers are solely responsible for ensuring that they:

• Hold a valid driving licence;

• Maintain appropriate vehicle insurance and MOT (where applicable);

• Comply with all road traffic laws and regulations.

4.2 The Club and Slinger do not vet, verify, or insure the driving competency or vehicle condition of any user.

5. Liability and Disclaimers

5.1 The Club and Slinger are not responsible or liable for:

• Any accidents, damages, losses, or injuries occurring before, during, or after a journey arranged via Slinger;

• The actions, conduct, or reliability of other users;

• Any failure of Slinger’s technology, systems, or services.

5.2 Users participate in car sharing at their own risk. 5.3 Nothing in these Terms limits or excludes any liability that cannot be legally limited or excluded under applicable law.

6. Safety and Conduct

6.1 Users must follow all ride safety tips and community guidelines provided by Slinger. 6.2 Users are encouraged to provide feedback and report any unusual or inappropriate behaviour via the contact channels within the Slinger app. 6.3 In case of an incident, users should contact the Slinger support team directly using the details provided in the app.

7. Data and Privacy

7.1 When using Slinger, your data will be processed in accordance with Slinger’s Privacy Policy, which can be accessed via the app or website. 7.2 The Club does not collect, store, or process any personal data entered into the Slinger platform.

8. Termination and Changes

8.1 The Club reserves the right to suspend or withdraw access to Slinger via its digital platforms at any time. 8.2 These Terms may be updated from time to time. Updates will be posted on the Club’s official website or app, and continued use of Slinger will constitute acceptance of the updated Terms.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact

For queries relating to Slinger: Email: [email protected] Website: https://slinger.to

For queries relating to the Club’s digital platforms: Email: [email protected] Website: https://www.brentfordfc.com/en

11. Ridesharing Club Shop Reward

This voucher promotion (the "Promotion") is open only to fans who are confirmed to have used the Slinger ridesharing platform for a registered ride or lift for the Brentford v Leeds fixture on 30th August. Three (3) vouchers, each with a value of £100, are available.

11. 1 Employees or agencies of Brentford Football Club Limited, its group companies ("We" or "Us"), their family members, or anyone else connected with this Prize Draw may not receive a voucher.

“Participant" means an individual who has registered a ride through the Slinger platform and whose participation has been verified by Brentford FC in accordance with these Terms.

11.2 Participants in the Prize Draw shall be deemed to have accepted these Terms and Conditions upon confirmation of their place. 

11.3 One voucher per confirmed Participant. Vouchers may not be claimed on behalf of another person, and joint claims are not permitted. 

11.4 Vouchers will only be issued to Participants who complete the ridesharing trip on 30th August. Eligibility will be determined using trip data recorded on the Slinger platform and entrants may be contacts to verify their trip. Brentford FC's decision regarding eligibility shall be final.

11.5 Vouchers will be allocated at random from among eligible Participants who fulfil the requirements of the Prize Draw. An electronic random selection method will be used and will be conducted by the Club no later than September 4th 2026. We will contact the three winners and confirm the process for redeeming their voucher.

11.6 The voucher may be redeemed in Brentford FC official club stores, merchandise kiosks or on the official Brentford FC club website and must be used in accordance with any redemption instructions provided at the time of issue.

11.7 Winners will be notified by email and must respond within 14 days to claim their voucher. If a winner does not respond within this period, the voucher will be forfeited and we may allocate it to another eligible Participant in accordance with the process described above.

11.8 The voucher is non-exchangeable, non-transferable, and cannot be exchanged for cash or any other prize.

11.9 We may substitute the voucher with an alternative reward of similar value if the original is not available.

11.10 The voucher must be used by 30.06.2027, after which it will no longer be valid.

11.11 Winners may be asked separately whether this wish to participate in publicity activities. Participation is entirely voluntary and refuse will not affect entitlement to the prize. If you consent to being featured in publicity as a winner, you consent to the use by Us and our related companies, for an unlimited time, of your voice, image, photograph and name for publicity purposes in any medium, including still photographs, film, the internet, and marketing or Prize Draw material, without additional compensation or prior notice. If you do not wish to take part in publicity, we will respect that, and you may opt out at any time.

11.12 We shall use and take care of any personal information you supply to Us in accordance with our privacy policy, found here, and in accordance with relevant data protection legislation. By participating in this prize draw, you agree to the collection, retention, usage and distribution of your personal information in order to process your voucher and for the purposes outlined in paragraph 12 above.

11.13 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law. Subject to the foregoing, Brentford FC Limited shall not be liable for any loss, damage, cost, expense or injury arising from or in connection with participation in the Prize Draw, use of the Slinger ridesharing platform, travel to or from the fixture, or acceptance, use or redemption of any voucher.

11.14 Brentford FC does not own, operate or control the Slinger platform and is not responsible for the services provided by Slinger, the availability of the platform, or any agreements entered into between drivers and passengers.

11.15 We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, this Prize Draw with or without prior notice where reasonably necessary due to circumstances outside Our reasonable control.

11.16 Our decision in all matters relating to the Prize Draw is final and binding and no correspondence will be entered into.

11.17 Brentford FC reserves the right to verify eligibility and disqualify any participant where there are reasonable grounds to believe the Prize Draw has been misused or the participant has acted fraudulently or in breach of these Terms.

11.18 This Prize Draw will be governed by English law and participants submit to the exclusive jurisdiction of the English courts.  

11.19 Promoter: Brentford Football Club Limited

Vantage London, Great West Road, Brentford, England, TW8 9AG

Company number 03642327

Brentford Football Club (“BFC”), using The Predictor, gives you the chance to compete with other fans – and possibly even win prizes – for correctly predicting events that occur during Brentford FC’s first team matches in the Premier league during the current football season (a Match).

The Basics

1. These Terms & Conditions govern The Predictor. Read them carefully: by entering the competition, you are agreeing to them.

2. To participate in The Predictor, you just need to register a Bees Account with The Predictor (no payment of any kind is required) and start making your predictions for certain events that occur during a match – we call these events metrics.

3. Each metric has a set weighting, which gives a relative value for getting the metric right.

4. We may add metrics with weightings from time to time – you can find the current metrics and weightings here:

Question 1: 20 for the correct prediction

Question 2: 50 points for the correct prediction

Question 3: 20 points available (10 points for correct home score. 10 points for correct away score. 20 points for correct results)

Question 4: 20 points for the correct prediction

Question 5: 20 points for the correct prediction

Question 6: 20 points for the correct prediction

Question 7: 30 points for the correct prediction

5. Entries must be input and submitted through your Bees Account by kick off of the relevant Match. Entries can be amended at any point up until this time.

6. The results for each metric are determined by an industry standard sports analytics company, Stats Perform – not by us. We gather the results for each Match when they are reported to us.

7. At the end of each calendar month, we aggregate performance of each participant for the Matches in that month, and determine how you and each other participant has performed.

8. You can check on the Brentford Predictor leaderboard whether your username (see below) is amongst the best performers during the last match, month and season.

9. We award a monthly prize to the best performer in that month, and a grand prize for the top three performers during the season.

10. Any notice we send you will go to the email address you have registered your Bees Account in, including any that relates to a prize you may have won.

Your Profile

11. When registering a Bees Account your first name and surname initial. This is the name that will appear in our leaderboard if you give us your consent to do so during the registration process.

12. Your username must not: use or infringe anyone’s copyright, trade mark or other rights; include anything that could be perceived as offensive, indecent, abusive, violent, threatening, discriminatory, hateful or defamatory; include any personal data relating to anyone; or be capable of contravening our community values. If it does, we may decline to award you prizes and prevent your username from appearing on our leaderboard or otherwise being publicised. You agree to protect Brentford FC from and indemnify Brentford FC against all liabilities, claims and expenses that may arise in connection with any breach of this Paragraph.

13. You may enter only once in The Predictor – multiple usernames are not permitted.

14. To participate in The Predictor you must include all the details which you are requested to provide.

Prizes

15. The Prizes will be:

Monthly

a. Signed Brentford FC shirt, to be signed by selected players determined by BFC at its sole discretion. To be awarded monthly throughout the 2025/26 season.

b. Subject to opting in to receive this prize, to be featured on official owned and/or operated BFC channels highlighting the best predictions.

Season c. One premium seat ticket for the. 2026/27 season (subject to availability)

16. Our decision as to your performance against metrics – based as it is entirely on the determinations of an industry standard sports analytics company – and their weightings is final.

17. The participants with the highest seasonal points, who place 1st on the leaderboard will win the prizes stated above under ‘Season’. If there are three or less participants who all place 1st on the leaderboard then all participants will receive the Season prizes. If the tie goes above three participants, all leading participants will be entered into a draw to select three winners. The draw will be undertaken by the Club at random and the selection is final.

18. Participants who have won a prize will be notified within 14 days of the end of the Month or season (in the case of the Grand Prize). You will be able to specify the UK address to which the prize is to be delivered in responding to that notification. You should do so within 14 days.

19. BFC will be responsible for coordinating and delivering the Prize to the winner subject to the winner providing any necessary details as required by BFC, including without limitation their postal address, email address etc.

20. The winner is responsible for expenses and arrangements not specifically included in the Prize. This may include travel, accommodation and any necessary travel documents, passports and visas.

21. The winner confirms that it will not utilise the Prize for commercial purposes (for example but not limited to, the Prize cannot be resold or auctioned).

22. The Prize is subject to The Predictor Terms and Conditions, and any further regulations relating to the use of the Prize. By accepting the Prize, the winner agrees to comply with any and all applicable terms and conditions and/or regulations.

23. No cash alternative to the Prize will be offered. The Prize is non‐refundable and non‐transferable. The Prize is subject to availability. BFC reserves the right to substitute the Prize with another of equivalent value without giving notice.

24. BFC reserves the right in its sole discretion to withhold delivery of the Prize until proof of eligibility and/or identity requested by BFC has been confirmed. If such proof is not produced on request, BFC may disqualify an entrant from The Predictor. BFC reserves the right to disqualify any entrant that fails to meet the eligibility criteria.

25. The winner is responsible for ensuring they are able to accept the Prize as set out and in accordance with these The Predictor Terms and Conditions. In the event they are unable to do so, then BFC reserves the right to redraw the winner of the Prize.

Publicity and use of entry materials

26. The winner may be asked to provide their consent to participate in reasonable publicity relating to The Predictor, including but not limited to having their name and disclosure of county of residence published with their leaderboard scores and used for future promotional, marketing and publicity purposes in any media worldwide without notice or without any fee being paid and will cooperate with any other reasonable requests by BFC relating to any post‐winning publicity. The winner has the right to withdraw their consent as provided at any time by speaking to a BFC staff member or by emailing [email protected].

27. Entrants allow BFC to use their entries (including predictions and leaderboard scores) for any and all purposes (including but not limited to projecting the leaderboards on to the screens around the Gtech Community Stadium) whatsoever at any time in the future, and without payment, regardless of whether that entrant finishes on the leaderboard.

28. Entrants waive their right to assert moral rights over all entry material and accordingly BFC may use entry materials in the future without crediting the author.

General

29. Each competition entrant must be legally entitled to enter The Predictor, and be at least 16 years of age.

30. Automated entries are prohibited, and any use of such automated devices or programs in connection with the submission of an entry will cause disqualification.

31. No purchase is necessary to enter the competition. It costs nothing to register for The Predictor.

32. Brentford FC may change dates referred to in these Terms & Conditions where, in Brentford FC’s discretion, such a change is reasonably necessary.

33. Our competitions are not open to employees of Brentford FC Limited or its affiliated companies, their families or agents, or to anyone professionally connected with the competition.

34. The promoter of The Predictor competition is Brentford FC Limited(“Brentford FC”, “BFC”, “we” and “us”).

35. Entry into The Predictor signifies acceptance of these Terms & Conditions.

36. By entering The Predictor competition, all entrants consent to the use of their personal data by us for the purposes stated in these Terms & Conditions any other purposes to which the entrant has consented. Our Privacy Policy applies.

37. If any part of these Terms & Conditions is held to be invalid or unenforceable, the remainder shall remain valid and enforceable.

38. Our failure to act with respect to a breach of these Terms & Conditions does not waive our right to act with respect to subsequent or similar breaches.

39. The headings in these Terms & Conditions are for ease of reference only and do not affect the interpretation or construction of these Terms & Conditions.

40. You and we each submit to the non-exclusive jurisdiction of the English courts in relation to disputes arising in connection with these Terms & Conditions.

41. These Terms & Conditions and The Predictor competition are governed by the laws of England and Wales.

Prize Draw Details

Prize Draw Terms and Conditions

1. Definitions

“BFC” means Brentford FC Limited, a company registered in England and Wales with company number 03642327 and whose registered office is at 27 Great West Road, Brentford TW3 9BW;

“Closing Date” means the date and time on which the Prize Draw is closed for entries, as set out in the Prize Draw Details;

“Entry Criteria” means the criteria which entrants are required to meet in order to enter into the applicable Prize Draw, such criteria being set out in the applicable Prize Draw Details;

“Entry Material” means any entry material, including any creative material, which an entrant is required to submit in order to enter into the Prize Draw;

“Opening Date” means the date and time on which the Prize Draw is open for entries, as set out in the Prize Draw Details;

“Personal Data” means any personal data which BFC collects from entrants to a Prize Draw, such personal data to be set out within the applicable Prize Draw Details;

“Privacy Policy” means BFC’s privacy policy which can be found here: Privacy Policy | Brentford FC;

“Prize Draw” means the prize draw operated by BFC, as detailed in the applied Prize Draw Details;

“Prize Draw Details” means the table containing the details (including the Prize, eligibility criteria and Opening/Closing Dates) for the applicable Prize Draw;

“Prize Draw T&Cs” means these terms and conditions;

“Social Media Platform(s)” means any social media platform and/or its operator;

2. Eligibility

a) The Prize Draw is open to entrants who meet the Entry Criteria only. Where entry to the Prize Draw is age restricted, proof of identity may be required and must be provided on request.

b) Employees of BFC, their subsidiaries, partners, or their family members, or anyone else connected in any way with the Prize Draw, or helping to set up the Prize Draw, shall not be permitted to enter the Prize Draw.

c) All entries must be made directly by the person entering the Prize Draw.

d) If entry to the Prize Draw requires the submission of Entry Material, entrants confirm that they have the right to submit that Entry Material in the Prize Draw.

e) By entering the Prize Draw you confirm that all information submitted by you is true, current and complete.

3. Prize Draw Information, How to Enter and Selection Process

a) Entry is free but entrants should be aware that they may be subject to data charges depending on their own individual arrangements for internet access.

b) After the Closing Date no further entries to the Prize Draw will be permitted and any such entries received following the Closing Date shall be automatically disqualified.

c) No responsibility is accepted for entries not received for whatever reason, including for entries lost, delayed or corrupted, or due to computer error in transit.

d) Any entrant found to be using multiple accounts to enter the Prize Draw will be disqualified.

e) The winning entrant will be selected at random by BFC using a verifiable computerised system producing random results from all valid entries received by the Closing Date and in accordance with the Prize Draw T&Cs.

f) The winner will be contacted by BFC using the contact details provided to BFC within the entry. The announcement of the winners of the Prize Draw will take place within 14 days of the Closing Date. Only the winner will be contacted by BFC.

g) Once confirmation of acceptance of the Prize has been received from a winner, BFC may then request further information from the winner, such as their full name, country of residence, postal address, email address, contact telephone number and proof of identity.

h) Reasonable efforts will be made to contact each winner by BFC. If a winner: (i) cannot be contacted within 14 days of the Closing Date; (ii) fails to communicate their acceptance of the Prize by responding to BFC’s communication with the details required by BFC within 2 days of being contacted by BFC; or (iii) is unable to comply with these Prize Draw T&Cs, then BFC reserves the right to offer the Prize to the next eligible entrant drawn at random.

4. Personal Data

a) By participating in the Prize Draw, you acknowledge that your Personal Data will have been made available to BFC.

b) All Personal Data will be held and used by BFC in accordance with the BFC Privacy Policy. We may also use any Personal Data you provide to verify your age and identity.

5. Prize

a) BFC will be responsible for coordinating and delivering the Prize to the chosen winner subject to the winner providing any necessary details as required by BFC, including without limitation their postal address, email address etc.

b) The winner is responsible for expenses and arrangements not specifically included in the Prize. This may include travel, accommodation and any necessary travel documents, passports and visas.

c) The winner confirms that it will not utilise the Prize for commercial purposes (for example but not limited to, the Prize cannot be resold or auctioned).

d) The Prize is subject to these Prize Draw T&Cs, and any further regulations relating to the use of the Prize, which may include (by way of example only) ticket terms and conditions of issue and applicable ground regulations. By accepting the Prize, thewinner agrees to comply with any and all applicable terms and conditions and/or regulations.

e) No cash alternative to the Prize will be offered. The Prize is non-­‐refundable and non-­‐transferable. The Prize is subject to availability. BFC reserves the right to substitute the Prize with another of equivalent value without giving notice.

f) BFC reserves the right in its sole discretion to withhold delivery of the Prize until proof of eligibility and/or identity requested by BFC has been confirmed. If such proof is not produced on request, BFC may disqualify an entrant from the Prize Draw. BFC reserves the right to disqualify any entrant that fails to meet the eligibility criteria.

g) The winner is responsible for ensuring they are able to accept the Prize as set out and in accordance with these Prize Draw T&Cs. In the event they are unable to do so, then BFC reserves the right to redraw the winner of the Prize.

6. Publicity and Use of Entry Materials

a) The winner may be asked to provide their consent to participate in reasonable publicity relating to this Prize Draw, including but not limited to having their name and disclosure of country of residence published with their entry and used for future promotional, marketing and publicity purposes in any media worldwide without notice or without any fee being paid and will co-­‐operate with any other reasonable requests by BFC relating to any post-­‐winning publicity. The winner has the right to withdraw their consent as provided at any time by speaking to a BFC staff member or by emailing [email protected].

b) Entrants allow BFC to use their Entry Material for any and all purposes whatsoever at any time in the future, and without payment, regardless of whether that entrant is drawn as the winner of the Prize Draw.

c) Entrants waive their right to assert moral rights over all Entry Material and accordingly BFC may use Entry Materials in the future without crediting the author.

7. General

a) By participating in the Prize Draw, you fully agree and accept these Prize Draw T&Cs together with any specific instructions and terms for such Prize Draw which may be mentioned on the relevant section(s) of BFC Website.

b) Where the Prize Draw is operated via a Social Media Platform(s), such Social Media Platform(s) shall in no way be deemed to be sponsoring, endorsing administering or associated itself with such Prize Draw. Further, the Social Media Platform(s) are each fully released by the entrant from all liability that may arise from any matter related to the Prize Draw and said Social Media Platform(s) may not be held liable for any claim arising from an entrant’s participation in the Prize Draw or taking up a Prize.

c) Any entrant must comply with any directions given to him or her by BFC including but not limited to any and all relevant laws, rules and regulations.

d) Any entrant who enters or attempts to enter the Prize Draw in a manner, which in BFC’s determination, is contrary to these Prize Draw T&Cs or is unfair, fraudulent or unjust to other entrants or is otherwise not in the spirit of the Prize Draw (including without limitation tampering with the operation of the Prize Draw, hacking, cheating, deception, or any other unfair playing practices such as intending to annoy, abuse, threaten, or harass any other entrants or BFC and/or any of its agents or representatives), may be rejected from the Prize Draw at BFC’s discretion.

e) BFC may cancel or amend the Prize, the specific terms for this Prize Draw communicated by BFC from time to time and/or thesePrize Draw T&Cs without prior notice and for any reason, including (without limitation) in the case of a manifest error. Any changes will be posted within these Prize Draw T&Cs and/or on appropriate BFC platforms (as BFC determines in its sole discretion).

f) BFC cannot guarantee that the services relating to the Prize Draw will be free from errors or omissions nor that they will be available, uninterrupted and/or in a fully operating condition. Without limiting clause 7(d), BFC reserves the right to modify, cancel, terminate or suspend the Prize Draw in whole or in part, at their sole discretion, if they believe the Prize Draw is not capable of being conducted as specified in these Prize Draw T&Cs or in the event of system failure, maintenance or repair, network issue, a virus, computer bug or unauthorised human intervention or any other cause that is beyond the reasonablecontrol of BFC that could corrupt or affect the administration, security, impartiality, or normal course of the Prize Draw,including, but not limited to the unavailability of the vote, poll, competition or Prize Draw entry platform before the ClosingDate, or for strike, lock-­‐out, labour dispute, illness, act of God, natural disaster, adverse weather conditions, war, riot, civil commotion, accident, epidemic or pandemic, malicious damage, fire, flood and/or storm, compliance with law or governmental order, rule, regulation or direction, breakdown of plant, machinery or transportation. BFC is not responsible for any loss or damage caused to you as a result of any of these occurrences.

g) To the maximum extent permitted by law, BFC shall have no liability to You in relation to your entering into and participation in this Prize Draw. For the avoidance of doubt, nothing in these Prize Draw T&Cs shall limit or exclude liability for death or personal injury as a result of BFC’s negligence, fraud or fraudulent misrepresentation or for any other liability which may not be excluded by law.

h) You agree to reimburse BFC in respect of any losses suffered by BFC resulting from any claim made by a third party relating to your entry into the Prize Draw or from your violating of any applicable law or regulation.

i) The invalidity or unenforceability of any provision of these Prize Draw T&Cs shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Prize Draw T&Cs shall otherwise remain in effect and shall be interpreted in accordance with their terms as if the invalid or illegal provision were not contained herein.

j) The Prize Draw and these Prize Draw T&Cs will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

k) The surname and county of the winners will be made available to anyone who requests them by writing to [email protected] within three (3) months of the Closing Date. In the event they win, the winner may request their surname and county are not published or request for the amount of information being published to be reduced by emailing [email protected]. Without prejudice, the Promoters will provide this information to the Advertising Standards Authority on reasonable request.

8. Promoter

a) BFC is the promoter of this Prize Draw.

Prize Draw Details

Prize Draw Terms and Conditions

1. Definitions

“BFC” means Brentford FC Limited, a company registered in England and Wales with company number 03642327 and whose registered office is at 27 Great West Road, Brentford TW3 9BW;

“Closing Date” means the date and time on which the Prize Draw is closed for entries, as set out in the Prize Draw Details;

“Entry Criteria” means the criteria which entrants are required to meet in order to enter into the applicable Prize Draw, such criteria being set out in the applicable Prize Draw Details;

“Entry Material” means any entry material, including any creative material, which an entrant is required to submit in order to enter into the Prize Draw;

“Opening Date” means the date and time on which the Prize Draw is open for entries, as set out in the Prize Draw Details;

“Personal Data” means any personal data which BFC collects from entrants to a Prize Draw, such personal data to be set out within the applicable Prize Draw Details;

“Privacy Policy” means BFC’s privacy policy which can be found here: Privacy Policy | Brentford FC;

“Prize Draw” means the prize draw operated by BFC, as detailed in the applied Prize Draw Details;

“Prize Draw Details” means the table containing the details (including the Prize, eligibility criteria and Opening/Closing Dates) for the applicable Prize Draw;

“Prize Draw T&Cs” means these terms and conditions;

“Social Media Platform(s)” means any social media platform and/or its operator;

2. Eligibility

a) The Prize Draw is open to entrants who meet the Entry Criteria only. Where entry to the Prize Draw is age restricted, proof of identity may be required and must be provided on request.

b) Employees of BFC, their subsidiaries, partners, or their family members, or anyone else connected in any way with the Prize Draw, or helping to set up the Prize Draw, shall not be permitted to enter the Prize Draw.

c) All entries must be made directly by the person entering the Prize Draw.

d) If entry to the Prize Draw requires the submission of Entry Material, entrants confirm that they have the right to submit that Entry Material in the Prize Draw.

e) By entering the Prize Draw you confirm that all information submitted by you is true, current and complete.

3. Prize Draw Information, How to Enter and Selection Process

a) Entry is free but entrants should be aware that they may be subject to data charges depending on their own individual arrangements for internet access.

b) After the Closing Date no further entries to the Prize Draw will be permitted and any such entries received following the Closing Date shall be automatically disqualified.

c) No responsibility is accepted for entries not received for whatever reason, including for entries lost, delayed or corrupted, or due to computer error in transit.

d) Any entrant found to be using multiple accounts to enter the Prize Draw will be disqualified.

e) The winning entrant will be selected at random by BFC using a verifiable computerised system producing random results from all valid entries received by the Closing Date and in accordance with the Prize Draw T&Cs.

f) The winner will be contacted by BFC using the contact details provided to BFC within the entry. The announcement of the winners of the Prize Draw will take place within 14 days of the Closing Date. Only the winner will be contacted by BFC.

g) Once confirmation of acceptance of the Prize has been received from a winner, BFC may then request further information from the winner, such as their full name, country of residence, postal address, email address, contact telephone number and proof of identity.

h) Reasonable efforts will be made to contact each winner by BFC. If a winner: (i) cannot be contacted within 14 days of the Closing Date; (ii) fails to communicate their acceptance of the Prize by responding to BFC’s communication with the details required by BFC within 2 days of being contacted by BFC; or (iii) is unable to comply with these Prize Draw T&Cs, then BFC reserves the right to offer the Prize to the next eligible entrant drawn at random.

4. Personal Data

a) By participating in the Prize Draw, you acknowledge that your Personal Data will have been made available to BFC.

b) All Personal Data will be held and used by BFC in accordance with the BFC Privacy Policy. We may also use any Personal Data you provide to verify your age and identity.

5. Prize

a) BFC will be responsible for coordinating and delivering the Prize to the chosen winner subject to the winner providing any necessary details as required by BFC, including without limitation their postal address, email address etc.

b) The winner is responsible for expenses and arrangements not specifically included in the Prize. This may include travel, accommodation and any necessary travel documents, passports and visas.

c) The winner confirms that it will not utilise the Prize for commercial purposes (for example but not limited to, the Prize cannot be resold or auctioned).

d) The Prize is subject to these Prize Draw T&Cs, and any further regulations relating to the use of the Prize, which may include (by way of example only) ticket terms and conditions of issue and applicable ground regulations. By accepting the Prize, thewinner agrees to comply with any and all applicable terms and conditions and/or regulations.

e) No cash alternative to the Prize will be offered. The Prize is non-­‐refundable and non-­‐transferable. The Prize is subject to availability. BFC reserves the right to substitute the Prize with another of equivalent value without giving notice.

f) BFC reserves the right in its sole discretion to withhold delivery of the Prize until proof of eligibility and/or identity requested by BFC has been confirmed. If such proof is not produced on request, BFC may disqualify an entrant from the Prize Draw. BFC reserves the right to disqualify any entrant that fails to meet the eligibility criteria.

g) The winner is responsible for ensuring they are able to accept the Prize as set out and in accordance with these Prize Draw T&Cs. In the event they are unable to do so, then BFC reserves the right to redraw the winner of the Prize.

6. Publicity and Use of Entry Materials

a) The winner may be asked to provide their consent to participate in reasonable publicity relating to this Prize Draw, including but not limited to having their name and disclosure of country of residence published with their entry and used for future promotional, marketing and publicity purposes in any media worldwide without notice or without any fee being paid and will co-­‐operate with any other reasonable requests by BFC relating to any post-­‐winning publicity. The winner has the right to withdraw their consent as provided at any time by speaking to a BFC staff member or by emailing [email protected].

b) Entrants allow BFC to use their Entry Material for any and all purposes whatsoever at any time in the future, and without payment, regardless of whether that entrant is drawn as the winner of the Prize Draw.

c) Entrants waive their right to assert moral rights over all Entry Material and accordingly BFC may use Entry Materials in the future without crediting the author.

7. General

a) By participating in the Prize Draw, you fully agree and accept these Prize Draw T&Cs together with any specific instructions and terms for such Prize Draw which may be mentioned on the relevant section(s) of BFC Website.

b) Where the Prize Draw is operated via a Social Media Platform(s), such Social Media Platform(s) shall in no way be deemed to be sponsoring, endorsing administering or associated itself with such Prize Draw. Further, the Social Media Platform(s) are each fully released by the entrant from all liability that may arise from any matter related to the Prize Draw and said Social Media Platform(s) may not be held liable for any claim arising from an entrant’s participation in the Prize Draw or taking up a Prize.

c) Any entrant must comply with any directions given to him or her by BFC including but not limited to any and all relevant laws, rules and regulations.

d) Any entrant who enters or attempts to enter the Prize Draw in a manner, which in BFC’s determination, is contrary to these Prize Draw T&Cs or is unfair, fraudulent or unjust to other entrants or is otherwise not in the spirit of the Prize Draw (including without limitation tampering with the operation of the Prize Draw, hacking, cheating, deception, or any other unfair playing practices such as intending to annoy, abuse, threaten, or harass any other entrants or BFC and/or any of its agents or representatives), may be rejected from the Prize Draw at BFC’s discretion.

e) BFC may cancel or amend the Prize, the specific terms for this Prize Draw communicated by BFC from time to time and/or thesePrize Draw T&Cs without prior notice and for any reason, including (without limitation) in the case of a manifest error. Any changes will be posted within these Prize Draw T&Cs and/or on appropriate BFC platforms (as BFC determines in its sole discretion).

f) BFC cannot guarantee that the services relating to the Prize Draw will be free from errors or omissions nor that they will be available, uninterrupted and/or in a fully operating condition. Without limiting clause 7(d), BFC reserves the right to modify, cancel, terminate or suspend the Prize Draw in whole or in part, at their sole discretion, if they believe the Prize Draw is not capable of being conducted as specified in these Prize Draw T&Cs or in the event of system failure, maintenance or repair, network issue, a virus, computer bug or unauthorised human intervention or any other cause that is beyond the reasonablecontrol of BFC that could corrupt or affect the administration, security, impartiality, or normal course of the Prize Draw,including, but not limited to the unavailability of the vote, poll, competition or Prize Draw entry platform before the ClosingDate, or for strike, lock-­‐out, labour dispute, illness, act of God, natural disaster, adverse weather conditions, war, riot, civil commotion, accident, epidemic or pandemic, malicious damage, fire, flood and/or storm, compliance with law or governmental order, rule, regulation or direction, breakdown of plant, machinery or transportation. BFC is not responsible for any loss or damage caused to you as a result of any of these occurrences.

g) To the maximum extent permitted by law, BFC shall have no liability to You in relation to your entering into and participation in this Prize Draw. For the avoidance of doubt, nothing in these Prize Draw T&Cs shall limit or exclude liability for death or personal injury as a result of BFC’s negligence, fraud or fraudulent misrepresentation or for any other liability which may not be excluded by law.

h) You agree to reimburse BFC in respect of any losses suffered by BFC resulting from any claim made by a third party relating to your entry into the Prize Draw or from your violating of any applicable law or regulation.

i) The invalidity or unenforceability of any provision of these Prize Draw T&Cs shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Prize Draw T&Cs shall otherwise remain in effect and shall be interpreted in accordance with their terms as if the invalid or illegal provision were not contained herein.

j) The Prize Draw and these Prize Draw T&Cs will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

k) The surname and county of the winners will be made available to anyone who requests them by writing to [email protected] within three (3) months of the Closing Date. In the event they win, the winner may request their surname and county are not published or request for the amount of information being published to be reduced by emailing [email protected]. Without prejudice, the Promoters will provide this information to the Advertising Standards Authority on reasonable request.

8. Promoter

a) BFC is the promoter of this Prize Draw.

1. The promotion to receive tickets is open to all Brentford Fans and those in the community who receive their Gtech pack and then provide their email address through the competition entry page. Age restrictions may apply which will be stated in the competition. Anyone under the age of 18 will need consent from their parent/guardian before entering the ticket draw.

2. Employees or agencies of Brentford FC Limited, its group companies  (“We” or “Us”) or their family members, or anyone else connected with the promotion may not enter the promotion. 

3. Entrants into the promotion shall be deemed to have accepted these Terms and Conditions. 

4. Only one entry per person. Entries on behalf of another person are forbidden, as are joint submissions (unless stated otherwise in the entry form). Tickets will be distributed once a month on a rolling basis.

5. We accept no responsibility for entries that are lost, delayed or otherwise cannot be delivered or entered for any technical or other reason. Proof of delivery of the entry is not proof of receipt by Us. 

6. The closing date of the promotion is as identified on the entry form.  Entries received outside this time period will not be considered. 

7. One winner will be chosen from a random draw of entries received in accordance with these rules. We will contact the winner(s) and ask for their permission to use their name and image and if they do not wish to participate in publicity, we will respect that.

8. The winner will receive the tickets stated in the competition, the game selected is up to our discretion. 

9. The winner will be notified by email and must reply to claim their prize.  If a winner does not respond to Us within 14 days of being notified by Us, then their tickets will be forfeited and We may pick another winner in accordance with the process described above. Similarly, if the winner doesn’t want their tickets We may pick another winner. 

10. The tickets are non-exchangeable, non-transferable, and We won’t exchange it for cash or other prizes!

11. If you consent to publicity as a winner, you will be consenting to the use by Us and our related companies, for an unlimited time, of your voice, image, photograph and name for publicity purposes in any medium, including still photographs and films, and on the internet and in advertising, marketing or promotional material without additional compensation or prior notice.

12. We shall use and take care of any personal information you supply to Us in accordance with our privacy policy, found here and in accordance with relevant data protection legislation. By entering our promotion, you agree to the collection, retention, usage and distribution of your personal information in order to process and contact you about your promotion entry, and for the purposes outlined in paragraph 12 above. 

13. We accept no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the promotion or accepting the prize. 

14. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, a promotion with or without prior notice due to reasons outside its control. Our decision in all matters relating to the promotion is final and binding and no correspondence will be entered into. 

15. The promotion will be governed by English law and entrants to the promotion submit to the exclusive jurisdiction of the English courts. 

16. Promoter: Brentford Football Club and Gtech

This is a promotion of Brentford FC Limited (“Brentford FC”) of Vantage London, Great West Road, Brentford, TW8 9AG.

Purchase a 2026/28 Brentford Home Shirt (any size) in-store and receive any player name and number printing free of charge.

Offer is available in-store only.

Offer is limited to the first 50 eligible customers only. Eligible customers are retail customers of Brentford FC who must be over [16?] on the day of issue of the token. Staff and contractors of Brentford FC are not eligible.

Eligible customers will receive a token upon entrance to the store, which must be presented to redeem the free Brentford FC player’s name and number printing. Offer valid only on Saturday, 18 July 2026 during store opening hours.

Tokens are not transferable and are valid for redemption on the day of issue and cannot be redeemed at a later date.

Offer is limited to one free player name and number print per transaction. (1 Token = 1 Shirt)

Custom names, personalised printing, sleeve badges, and competition patches are excluded and will be charged at the standard price.

Offer is subject to availability of shirts, player name and number sets, and printing services.

Offer cannot be exchanged for cash, credit or any alternative product or service.

Offer cannot be used in conjunction with any other promotion, discount or offers.

Printed shirts cannot be returned or exchanged unless the product is faulty or the printing error is made by the staff member.

Brentford FC reserves the right to amend, suspend or withdraw this promotion at any time where reasonably necessary due to circumstances beyond its control, fraud, abuse, technical failure or safety concerns. Brentford FC shall not be responsible for failure to fulfil the promotion where such failure is caused by events beyond its reasonable control.

Nothing in these terms and conditions affects a customer’s statutory rights.

These terms and conditions are subject to English law, and any dispute shall be resolved in the courts of England and Wales.