Ticket Site FAQs

Step 1.

Head to Brentfordfc.com and select the Sign In icon to log into your Bees Account. 

Step 2.

Select My Account and view Your Offers 

Step 3.

Select Get Deal to find out how to redeem your exclusive offer.

Step 1.

Head to Brentfordfc.com and sign in to your Bees Account.

Step 2.

Select My Account and select Your Offers. Here you will find your exclusive account offers. Keep an eye out for more offers to be added!

We use single sign-on, which means: if you have previously had an account with us there’s no need to make a new one. Simply log in and you’re in!

(We use the same details for ticketing, video, Bees Store and the Brentford FC app)

You may be directed to the incorrect account if you are using one email address across multiple ticketing accounts.

(e.g. you use the same email to manage your own account and your friend/family member)

To resolve this issue, please contact our Box Office at 0333 005 8521 or [email protected]. They will be able to help you gain access to the correct account and grant you permission to manage and assign priviledges to your friends and family.

If you would like to change your email, you will need to change it via our main site.

On the Brentford FC Website, simply click My Account at the top right of the screen. Then Update Profile.

If your email does not change in eticketing.co.uk/brentfordfc, please contact our Box Office at [email protected], or call us at 0333 005 8521.

You can view your TAPs history by visiting Account History in Account Management.

Once you are logged in, click on the account icon.

At the top right of the screen, your Fan Number will be presented next to HELLO (YOUR NAME). TAPs will be displayed above TICKET ACCESS POINTS. You will also see your account balance here above BALANCE.

TAPs are awarded to Season Ticket Holders and Members when they attend home matches and purchase away tickets. Only Season Ticket Holders and Members will be entitled to priority ticket access by collecting them, and tickets will be sold in order of priority as set out in our Supporter Charter. What's more, TAPs don't expire and have been carried over from the 2013/14 Season onwards.

Find out more about TAPs: www.brentfordfc.com/en/ticket-access-points

Online, credit can only be used for Season Ticket renewals.

However, you may use your credit to pay for Home or Away tickets by contacting the box office at [email protected] or 0333 005 8521.

When you see a 403 error, it is because the user has been flagged as suspicious due to their ISP or VPN if in use. 

To resolve the issue, try using mobile data instead. If this does not resolve the issue, you can purchase tickets through our box office. Contact us at [email protected] or 0333 005 8521.

The "Pardon the Interruption" page is in play to avoid bots. Users who face this will be flagged as suspicious. Ticketmaster have rules that are based on rate limits and if this is reached the "pardon your interruption screen will be served. Users may get blocked completely depending on whether the rules identify suspicious activity. It could be because users are using a proxy server or VPN and if the ISP is on the blocked list. To resolve the issue, you can try using a different ISP or disconnect from the VPN as an alternative.

Alternatively, if you are continuing to have issues, you can book tickets via our ticket office at [email protected] or 0333 005 8521.

In order to forward your ticket to another fan, you must have them in your Friends and Family Network.

You can also list buy and sell tickets for your Friends and Family by managing/ assigning their accounts.

View our how to guides to find out how to do so.

MANAGE: I can sell the tickets of my Friends & Family member.

ASSIGN: I can buy tickets for my Friend & Family member.

If you are trying to manage or assign privileges to an account without an email, they will not be able to log in to their ticketing account to confirm your request.

Therefore, you will have to contact our Box Office.

Email: [email protected]

Telephone: 0333 005 8521

Those without an email may include:

• Junior accounts

• Shared accounts

If you are one of these cases, please get in touch with our Box Office so you can manage your Friends and Family directly from your account.

Yes, you can. However, they must be in your Family and Friends Network.

Please note, you must also assign them in your Family and Friends Network. For a step-by-step guide on how to do so, click here.

Only fans who are Eligible to purchase tickets for a particular fixture will be given access to purchase tickets for themselves and friends & family.

Yes, you can. However, they must be in your Family and Friends Network.

Please note, you must also manage them in your Family and Friends Network. For a step-by-step guide on how to do so, click here.

Yes, you can. However, they must be in your Family and Friends Network.

Simply select your chosen ticket, click Forward to Friends and choose your Friend and Family member.

For a step-by-step guide on how to do so, click here.

If you have forwarded your ticket to a Friend and Family member, you have up until they accept it to get your ticket back.

If they accept your ticket, you will no longer have access to that ticket.

You can! To do so, you must manage said Friend's account.

Season ticket and premium seat holders can download their tickets for individual fixtures to a PDF.

Please note, ticket download only allows season ticket holders to download tickets for matches associated to their, and their friends' and family's, season ticket(s). Once the tickets are downloaded and emailed to you, both your physical and digital season ticket will become inactive for this fixture. You will also be unable to perform further actions on these tickets (e.g. list on ticket exchange)

The simple answer is no. Unfortunately, once the tickets are downloaded and emailed to you, both your physical and digital season ticket will become inactive for this fixture. You will also be unable to perform further actions on these tickets (e.g. list on ticket exchange).

You can access tickets that have been listed on the exchange via the same ticket purchase journey you would have taken to buy regular tickets.

View the match you want to purchase tickets for and select the ticket exchange toggle. You will see all the tickets that have been listed on the exchange in pink.

You can retrieve your ticket as long as it hasn’t been purchased by another fan.

For a step-by-step guide on how to do so, click here.

Yes, you can. However, they must be in your Family and Friends Network.

Please note, you must also manage them in your Family and Friends Network. For a step-by-step guide on how to do so, click here.

Fans can buy a maximum of one ticket each.

To ensure you can enter through the turnstiles on matchday, please make sure:

1. NFC is enabled on your device (Settings → Connected Devices → NFC)

2. Google Wallet is set as your default contactless payment app (Settings → NFC & contactless payments → Contactless payments → choose Google Wallet)

If those are active and it's still not working:

• Check for recent system or app updates

  • Some users have noticed NFC issues after updates, which may resolve with subsequent security patches

• Look out for any routines or automations

  • Like turning NFC on/off when opening or closing the Wallet app—disabling these has fixed the issue in some cases

Even if your pass is showing as expired in your phone's wallet, please be assured that it will still be valid for use. You can attempt to move your pass into your phone wallet by following the below steps: 

iOS / iPhone

• Open your Apple Wallet (or Apple Pay) app

• Tap on "View Expired Passes"  (you might need to scroll down if you have lots of passes in your wallet)

• Select the relevant pass, and then select 'Unhide'

• Now go back to the main Apple Wallet screen

• Your pass should reappear

Android/Google

• Open your Google Pay/Wallet app

• Tap on the "Expired Passes" text

• Select the relevant pass, and then select 'Unhide'

• Now go back to the main Google Pay/Wallet screen

• Your pass should reappear

Tickets / Season Cards / Membership emails are only sent once so please do not delete your pass from your mobile device.

If you delete it inadvertently, please try to locate the original email you were sent containing the link to download it. It will have been sent from [email protected] OR from your relevant Ticket Office. You should find that you are still able to download it using the original email link.

If your pass has not updated with details of an upcoming fixture you are due to attend, please ensure that it has not already been issued to you another way like a match ticket or dopwnlaod.

Apple/iPhone Users: 

You can try manually updating your pass by following these steps:

• Navigate to your pass in your Apple Wallet

• Tap on the 3 dots

• Turn off "Automatic Updates", wait a moment, then turn it back on 

• Wait for the pass to say “updated just now”

• Once the spinning wheel has disappeared, tap on the back arrow in the top left-hand corner to return to the main pass.

• The next fixture should now be displayed

• If you have recently updated your phone and your pass has been removed, then scroll down and click “Edit Passes” to unhide the pass.

Android Users

Check you don't have multiple tickets attached to your pass by tapping on the pass and swiping left to right on the last fixture.

Alternatively, we recommend you power your device off and on again.

For anyone experiencing issues downloading their pass or ticket, please try the following useful tips:

 Apple Users

• Ensure you are tapping on 'Apple Wallet' rather than 'G Pay/Wallet' when trying to download it

• Check your pass or ticket has not already downloaded - please click on Apple Wallet to view your.

• Ensure your phone is receiving Mobile Data for your digital pass or ticket to update correctly.

• Check your Safari settings and make sure you have “Block cookies” and “Block Pop-ups” turned off. Downloads should be set to 'On My iPhone' rather than 'iCloud Drive'.

• Check your settings and,If you are using Android, ensure you have no pop-up blockers enabled.

• Only open the email in your phone’s native mail app. If you are using an alternative mail provider such as Yahoo, AOL or accessing it via the Outlook mail app, please forward the email to your address that utilises your phone’s native mail app.

• If you are using a work phone, you may be blocked from opening certain links and attachments - please forward the email with your digital ticket to your personal phone

• You may also need to switch your phone off and on again to pick up any updates

Android Users

Android devices can be very varied in make, software, age and memory availability. Many issues with downloading are due to device software and age/memory of the device. Not all devices can be supported but the following is a list of things to try.

• In the Event delivery email (season, membership or ticket) Ensure you are tapping on 'G Pay/Wallet' not 'Apple Wallet' when trying to download it.

• Google Pay/Wallet should be automatically installed on all Android devices. However Check that you have G Pay/Wallet already added to your device. However please ensure you have an updated Google Pay/Wallet device. https://tinyurl.com/2m9s5m7v

• Ensure your Google Play Services are updates (see section below)

• Check your pass or ticket has not already downloaded - please click on 'G Pay/Wallet' to view your pass.

• Set your default browser to Google Chrome (Settings > Apps > Chrome > Browser App > tick Chrome)

• Update Google Chrome (Open Google Play > Search for Google Chrome > Click Update)

• Samsung users may need to set Google Pay/Wallet to default (Settings > Apps > Google Pay/Wallet > tap Set As Default > tap 'Open Supported Links' > tap 'In This App')

• Ensure your phone is receiving Mobile Data for your digital pass or ticket to update correctly.

• Check your settings and ensure you have no pop-up blockers enabled.

• Only open the email in your phone’s native mail app. If you are using an alternative mail provider such as Yahoo, AOL or accessing it via the Outlook mail app, please forward the email to your address that utilises your phone’s native mail app.

• If you are using a work phone, you may be blocked from opening certain links and attachments - please forward the email with your digital ticket to your personal phone

After every step above please switch your phone off and on again to pick up any updates